Bank · complaint record
PNC Bank complaints
Filed under PNC Bank N.A.
Consumers have filed 33,138 complaints about PNC Bank since 2011, 3,893 of them in the last 12 months (+29% on the year before). It answered 100% on time and closed 10% with relief for the customer - less often than a typical bank. The most common problem is managing an account. It is the 8th most complained-about of 188 banks & credit unions this year.
Average response record. How it works
- Complaints on record
- 33,138
- Last 12 months
- 3,893
- Answered on time
- 100%
- Closed with relief
- 10%
- Last 30 days
- 248
- Rank
- #8 of 188
Since December 2011
+29% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Nov 13, 2026
Most complained-about banks & credit unions
PNC Bank complaints by month
The busiest month was June 2020 (1,065 complaints). Complaints in the last 12 months are up 29% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How PNC Bank answered last 12 months
- Closed with monetary relief2997.7%
- Closed with non-monetary relief350.9%
- Closed with explanation2,98276.6%
- In progress57714.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers11/4010.1% closed with relief
- Complaint trend7/15+29% vs last year
What PNC Bank complaints are about
Top PNC Bank problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 2,443
- Problem using a debit or ATM card 1,305
- Problem accessing account 1,087
- Funds not handled or disbursed as instructed 813
- Banking errors 742
- Problem making or receiving payments 650
Where PNC Bank complaints come from
Most complaints: Pennsylvania (4,190), Florida (3,043), Ohio (2,543), New Jersey (2,412), Illinois (2,134).
PNC Bank compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | U.S. BankBank accounts | 83 | 7,023 | A |
| 2 | TruistBank accounts | 63 | 5,854 | C |
| 3 | PNC BankBank accounts | 63 | 3,893 | C |
| 4 | SoFiBank accounts | 59 | 3,647 | C |
| 5 | USAABank accounts | 72 | 3,247 | B |
| 6 | Fifth Third BankBank accounts | 61 | 2,784 | C |
| 7 | Citizens BankBank accounts | 73 | 2,163 | B |
| 8 | Huntington BankBank accounts | 84 | 2,144 | A |
Compare side by side: PNC Bank vs U.S. Bank · PNC Bank vs Truist · PNC Bank vs SoFi · PNC Bank vs USAA
What people say about PNC Bank
All experiencesNo experiences with PNC Bank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest PNC Bank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 13, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Nov 13, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | In progress |
| Nov 12, 2026 | Bank accounts | Managing an accountBanking errors | In progress |
| Nov 12, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | In progress |
| Nov 12, 2026 | Credit cards | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | In progress |
| Nov 12, 2026 | Credit cards | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | In progress |
| Nov 11, 2026 | Money transfers & apps | Fraud or scam | In progress |
| Nov 11, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | In progress |
| Nov 11, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | In progress |
| Nov 11, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | In progress |
| Nov 11, 2026 | Debt collection | Communication tacticsFrequent or repeated calls | In progress |
| Nov 10, 2026 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | In progress |
Questions about PNC Bank
How many complaints does PNC Bank have?
PNC Bank has 33,138 complaints on record since December 2011, including 3,893 in the last 12 months and 248 in the last 30 days. That makes it number 47 of every company by complaints this year.
Does PNC Bank respond to complaints?
Yes. PNC Bank answered 100% of its complaints on time (within 15 days) and closed 10% with relief - money back or a fix; 9% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 63/100 (grade C).
What do people complain about most with PNC Bank?
The most common problems are managing an account (7,797), problem with a lender or other company charging your account (1,218), incorrect information on your report (1,294).
Is PNC Bank legit?
PNC Bank is a real company with a public complaint record: consumers have complained about it 33,138 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is PNC Bank legit? for the signals, red flags and how to protect yourself.
Are complaints about PNC Bank going up or down?
Up. There were 3,893 complaints in the last 12 months against 3,021 in the 12 before (+29%). See every month.
How do I file a complaint against PNC Bank?
Complain to PNC Bank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most PNC Bank complaints come from?
Most come from Pennsylvania (4,190), Florida (3,043), Ohio (2,543). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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