Payment company · complaint record
MoneyGram complaints
Filed under MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC
Consumers have filed 3,396 complaints about MoneyGram since 2013, 270 of them in the last 12 months (+26% on the year before). It answered 100% on time and closed 25% with relief for the customer - more often than a typical payment company. The most common problem is other transaction problem. It is the 8th most complained-about of 72 payment apps & money transfer services this year.
Strong response record. How it works
- Complaints on record
- 3,396
- Last 12 months
- 270
- Answered on time
- 100%
- Closed with relief
- 25%
- Last 30 days
- 16
- Rank
- #8 of 72
Since April 2013
+26% vs the year before
Industry: 98.1%
Typical payment company: 16%
Newest: Nov 1, 2026
Most complained-about payment apps & money transfer services
MoneyGram complaints by month
The busiest month was July 2015 (70 complaints). Complaints in the last 12 months are up 26% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How MoneyGram answered last 12 months
- Closed with monetary relief6323.3%
- Closed with explanation19271.1%
- In progress155.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers32/4024.7% closed with relief
- Complaint trend7/15+26% vs last year
What MoneyGram complaints are about
Top MoneyGram problems last 12 months
Where MoneyGram complaints come from
Most complaints: California (486), Texas (265), New York (249), Florida (241), Georgia (141).
MoneyGram compared with other payment apps & money transfer services
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Wise (TransferWise)Money transfers & apps | 51 | 569 | C |
| 2 | RemitlyMoney transfers & apps | 43 | 331 | D |
| 3 | Meta PaymentsMoney transfers & apps | 52 | 327 | C |
| 4 | TClubMoney transfers & apps | 10 | 310 | F |
| 5 | MoneyGramMoney transfers & apps | 84 | 270 | A |
| 6 | Google Compare Credit CardsMoney transfers & apps | 55 | 238 | C |
| 7 | Skrill USAMoney transfers & apps | 38 | 195 | D |
| 8 | DailyPayMoney transfers & apps | 27 | 127 | F |
Compare side by side: MoneyGram vs Wise · MoneyGram vs Remitly · MoneyGram vs Meta Payments · MoneyGram vs TClub
What people say about MoneyGram
All experiencesNo experiences with MoneyGram yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest MoneyGram complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 1, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Nov 1, 2026 | Money transfers & apps | Other transaction problem | In progress |
| Oct 31, 2026 | Money transfers & apps | Fraud or scam | In progress |
| Oct 30, 2026 | Money transfers & apps | Fraud or scam | In progress |
| Oct 30, 2026 | Money transfers & apps | Other transaction problem | In progress |
| Oct 29, 2026 | Money transfers & apps | Other service problem | In progress |
| Oct 29, 2026 | Money transfers & apps | Lost or stolen money order | In progress |
| Oct 28, 2026 | Money transfers & apps | Other transaction problem | In progress |
| Oct 27, 2026 | Money transfers & apps | Other service problem | In progress |
| Oct 27, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Oct 27, 2026 | Money transfers & apps | Confusing or missing disclosures | In progress |
| Oct 27, 2026 | Money transfers & apps | Other transaction problem | In progress |
Questions about MoneyGram
How many complaints does MoneyGram have?
MoneyGram has 3,396 complaints on record since April 2013, including 270 in the last 12 months and 16 in the last 30 days. That makes it number 279 of every company by complaints this year.
Does MoneyGram respond to complaints?
Yes. MoneyGram answered 100% of its complaints on time (within 15 days) and closed 25% with relief - money back or a fix; 24.7% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 84/100 (grade A).
What do people complain about most with MoneyGram?
The most common problems are other transaction problem (732), money was not available when promised (785), fraud or scam (1,059).
Is MoneyGram legit?
MoneyGram is a real company with a public complaint record: consumers have complained about it 3,396 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is MoneyGram legit? for the signals, red flags and how to protect yourself.
Are complaints about MoneyGram going up or down?
Up. There were 270 complaints in the last 12 months against 215 in the 12 before (+26%). See every month.
How do I file a complaint against MoneyGram?
Complain to MoneyGram in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most MoneyGram complaints come from?
Most come from California (486), Texas (265), New York (249). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about MoneyGram
No comments yet. Start the conversation - questions are welcome too.