Mortgage company · complaint record
Astoria Bank complaints
Consumers have filed 290 complaints about Astoria Bank since 2012, none in the last 12 months. It answered 100% on time and closed 16% with relief for the customer. The most common problem is loan modification,collection,foreclosure.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 290
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 16%
- Last 30 days
- 0
- Rank
- -
Since February 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 22, 2017
Astoria Bank complaints by month
The busiest month was January 2015 (9 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Astoria Bank answered all time
- Closed with monetary relief3311.4%
- Closed with non-monetary relief113.8%
- Closed with relief20.7%
- Closed with explanation22677.9%
- Closed41.4%
- Closed without relief144.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Astoria Bank complaints are about
Top Astoria Bank problems
Where Astoria Bank complaints come from
Most complaints: New York (171), New Jersey (20), Virginia (17), Maryland (13), California (13).
Astoria Bank compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Astoria BankMortgages | - | 0 | - |
Compare side by side: Astoria Bank vs Midwest Loan Services · Astoria Bank vs Truhome Solutions · Astoria Bank vs NEXA Mortgage · Astoria Bank vs Hilltop
What people say about Astoria Bank
All experiencesNo experiences with Astoria Bank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Astoria Bank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 22, 2017 | Bank accounts | Managing an accountBanking errors | Explained |
| Sep 1, 2017 | Mortgages | Struggling to pay mortgage | Explained |
| Aug 31, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Aug 19, 2017 | Money transfers & apps | Fraud or scam | Explained |
| Jul 26, 2017 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Jul 26, 2017 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Jul 17, 2017 | Bank accounts | Managing an accountCashing a check | Explained |
| Jul 17, 2017 | Mortgages | Struggling to pay mortgage | Explained |
| Jul 11, 2017 | Mortgages | Struggling to pay mortgage | Explained |
| Jul 11, 2017 | Bank accounts | Opening an accountConfusing or missing disclosures | Explained |
| Jul 7, 2017 | Mortgages | Struggling to pay mortgage | Explained |
| Jul 6, 2017 | Mortgages | Trouble during payment process | Explained |
Questions about Astoria Bank
How many complaints does Astoria Bank have?
Astoria Bank has 290 complaints on record since February 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does Astoria Bank respond to complaints?
Yes. Astoria Bank answered 100% of its complaints on time (within 15 days) and closed 16% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Astoria Bank?
The most common problems are loan modification,collection,foreclosure (72), account opening, closing, or management (68), loan servicing, payments, escrow account (56).
Is Astoria Bank legit?
Astoria Bank is a real company with a public complaint record: consumers have complained about it 290 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Astoria Bank legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Astoria Bank?
Complain to Astoria Bank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Astoria Bank complaints come from?
Most come from New York (171), New Jersey (20), Virginia (17). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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