Mortgage company · complaint record
1st Fidelity Loan Servicing complaints
Consumers have filed 7 complaints about 1st Fidelity Loan Servicing since 2013, none in the last 12 months. It answered 42.9% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 7
- Last 12 months
- 0
- Answered on time
- 42.9%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since January 2013
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 18, 2025
1st Fidelity Loan Servicing complaints by month
The busiest month was January 2013 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How 1st Fidelity Loan Servicing answered all time
- Closed with explanation342.9%
- Untimely response457.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top 1st Fidelity Loan Servicing problems
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 2
Where 1st Fidelity Loan Servicing complaints come from
Most complaints: Florida (2), Georgia (1), New York (1), Pennsylvania (1), Texas (1).
1st Fidelity Loan Servicing compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | 1st Fidelity Loan ServicingMortgages | - | 0 | - |
Compare side by side: 1st Fidelity Loan Servicing vs Midwest Loan Services · 1st Fidelity Loan Servicing vs Truhome Solutions · 1st Fidelity Loan Servicing vs NEXA Mortgage · 1st Fidelity Loan Servicing vs Hilltop
What people say about 1st Fidelity Loan Servicing
All experiencesNo experiences with 1st Fidelity Loan Servicing yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest 1st Fidelity Loan Servicing complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 18, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Jul 14, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Nov 21, 2022 | Mortgages | Closing on a mortgage | Explained |
| Jan 13, 2022 | Mortgages | Trouble during payment process | Explained |
| Dec 16, 2014 | Mortgages | Credit decision / Underwriting | No timely reply |
| Aug 6, 2013 | Mortgages | Loan servicing, payments, escrow account | No timely reply |
| Jan 3, 2013 | Mortgages | Loan servicing, payments, escrow account | Explained |
Questions about 1st Fidelity Loan Servicing
How many complaints does 1st Fidelity Loan Servicing have?
1st Fidelity Loan Servicing has 7 complaints on record since January 2013, including 0 in the last 12 months and 0 in the last 30 days.
Does 1st Fidelity Loan Servicing respond to complaints?
Yes. 1st Fidelity Loan Servicing answered 42.9% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with 1st Fidelity Loan Servicing?
The most common problems are trouble during payment process (3), loan servicing, payments, escrow account (2), credit decision / Underwriting (1).
Is 1st Fidelity Loan Servicing legit?
1st Fidelity Loan Servicing is a real company with a public complaint record: consumers have complained about it 7 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is 1st Fidelity Loan Servicing legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against 1st Fidelity Loan Servicing?
Complain to 1st Fidelity Loan Servicing in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most 1st Fidelity Loan Servicing complaints come from?
Most come from Florida (2), Georgia (1), New York (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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