Mortgage company · complaint record
1ST Financial complaints
Filed under 1ST FINANCIAL, INC.
Consumers have filed 9 complaints about 1ST Financial since 2017, none in the last 12 months. It answered 77.8% on time and closed 11% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 9
- Last 12 months
- 0
- Answered on time
- 77.8%
- Closed with relief
- 11%
- Last 30 days
- 0
- Rank
- -
Since November 2017
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 28, 2024
1ST Financial complaints by month
The busiest month was March 2020 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How 1ST Financial answered all time
- Closed with monetary relief111.1%
- Closed with explanation888.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What 1ST Financial complaints are about
Top 1ST Financial problems
Where 1ST Financial complaints come from
Most complaints: Florida (5), Maryland (1), Pennsylvania (1), South Carolina (1), Virginia (1).
1ST Financial compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | 1ST FinancialMortgages | - | 0 | - |
Compare side by side: 1ST Financial vs Midwest Loan Services · 1ST Financial vs Truhome Solutions · 1ST Financial vs NEXA Mortgage · 1ST Financial vs Hilltop
What people say about 1ST Financial
All experiencesNo experiences with 1ST Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest 1ST Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 28, 2024 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Mar 16, 2020 | Mortgages | Trouble during payment process | Money back |
| Mar 4, 2020 | Mortgages | Closing on a mortgage | Explained |
| Feb 10, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Nov 1, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| May 23, 2019 | Mortgages | Closing on a mortgage | Explained |
| Feb 13, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jun 28, 2018 | Mortgages | Trouble during payment process | Explained |
| Nov 10, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Questions about 1ST Financial
How many complaints does 1ST Financial have?
1ST Financial has 9 complaints on record since November 2017, including 0 in the last 12 months and 0 in the last 30 days.
Does 1ST Financial respond to complaints?
Yes. 1ST Financial answered 77.8% of its complaints on time (within 15 days) and closed 11% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with 1ST Financial?
The most common problems are applying for a mortgage or refinancing an existing mortgage (4), closing on a mortgage (2), trouble during payment process (2).
Is 1ST Financial legit?
1ST Financial is a real company with a public complaint record: consumers have complained about it 9 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is 1ST Financial legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against 1ST Financial?
Complain to 1ST Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most 1ST Financial complaints come from?
Most come from Florida (5), Maryland (1), Pennsylvania (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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