Loan servicer · complaint record
Alum Financial complaints
Filed under Alum Financial, LLC
Consumers have filed 15 complaints about Alum Financial since 2021, none in the last 12 months. It answered 0% on time and closed 0% with relief for the customer. The most common problem is dealing with your lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 15
- Last 12 months
- 0
- Answered on time
- 0%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since May 2021
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Jul 14, 2022
Alum Financial complaints by month
The busiest month was May 2021 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Alum Financial answered all time
- Closed with explanation16.7%
- Untimely response1493.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Alum Financial complaints are about
Top Alum Financial problems
Inside "Dealing with your lender or servicer"
- Received bad information about your loan 5
- Trouble with how payments are being handled 4
- Don't agree with the fees charged 2
Where Alum Financial complaints come from
Most complaints: New Jersey (4), Colorado (2), Florida (1), Georgia (1), Mississippi (1).
Alum Financial compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Alum FinancialStudent loans | - | 0 | - |
Compare side by side: Alum Financial vs Earnest · Alum Financial vs College Ave Student Loan Servicing · Alum Financial vs Meritize Financial · Alum Financial vs LendKey Technologies
What people say about Alum Financial
All experiencesNo experiences with Alum Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Alum Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 14, 2022 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | No timely reply |
| Jan 18, 2022 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Sep 23, 2021 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Sep 1, 2021 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | No timely reply |
| Aug 25, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Aug 12, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Jul 26, 2021 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Jul 12, 2021 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Jul 8, 2021 | Student loans | Getting a loanFraudulent loan | No timely reply |
| Jun 24, 2021 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | No timely reply |
| Jun 17, 2021 | Student loans | Getting a loanFraudulent loan | No timely reply |
| Jun 9, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
Questions about Alum Financial
How many complaints does Alum Financial have?
Alum Financial has 15 complaints on record since May 2021, including 0 in the last 12 months and 0 in the last 30 days.
Does Alum Financial respond to complaints?
Yes. Alum Financial answered 0% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Alum Financial?
The most common problems are dealing with your lender or servicer (11), took or threatened to take negative or legal action (2), getting a loan (2).
Is Alum Financial legit?
Alum Financial is a real company with a public complaint record: consumers have complained about it 15 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Alum Financial legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Alum Financial?
Complain to Alum Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Alum Financial complaints come from?
Most come from New Jersey (4), Colorado (2), Florida (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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