Mortgage company · complaint record
American Equity Mortgage complaints
Consumers have filed 28 complaints about American Equity Mortgage since 2012, none in the last 12 months. It answered 92.9% on time and closed 8% with relief for the customer. The most common problem is application, originator, mortgage broker.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 28
- Last 12 months
- 0
- Answered on time
- 92.9%
- Closed with relief
- 8%
- Last 30 days
- 0
- Rank
- -
Since June 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Apr 4, 2024
American Equity Mortgage complaints by month
The busiest month was April 2014 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How American Equity Mortgage answered all time
- Closed with monetary relief27.1%
- Closed with explanation2382.1%
- Closed13.6%
- Untimely response27.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top American Equity Mortgage problems
Where American Equity Mortgage complaints come from
Most complaints: Washington (5), Florida (4), Georgia (3), Oklahoma (3), Maryland (2).
American Equity Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | American Equity MortgageMortgages | - | 0 | - |
Compare side by side: American Equity Mortgage vs Midwest Loan Services · American Equity Mortgage vs Truhome Solutions · American Equity Mortgage vs NEXA Mortgage · American Equity Mortgage vs Hilltop
What people say about American Equity Mortgage
All experiencesNo experiences with American Equity Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest American Equity Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 4, 2024 | Mortgages | Trouble during payment processLoan sold or transferred to another company | No timely reply |
| Oct 29, 2019 | Mortgages | Closing on a mortgage | No timely reply |
| May 4, 2017 | Mortgages | Closing on a mortgage | Explained |
| May 3, 2017 | Mortgages | Struggling to pay mortgage | Explained |
| Feb 17, 2017 | Mortgages | Application, originator, mortgage broker | Explained |
| Dec 27, 2016 | Mortgages | Application, originator, mortgage broker | Explained |
| Nov 7, 2016 | Mortgages | Application, originator, mortgage broker | Explained |
| Sep 12, 2016 | Mortgages | Application, originator, mortgage broker | Explained |
| Sep 2, 2016 | Mortgages | Application, originator, mortgage broker | Explained |
| Jun 17, 2016 | Mortgages | Application, originator, mortgage broker | Explained |
| Apr 11, 2016 | Mortgages | Loan servicing, payments, escrow account | Explained |
| Mar 11, 2016 | Mortgages | Credit decision / Underwriting | Money back |
Questions about American Equity Mortgage
How many complaints does American Equity Mortgage have?
American Equity Mortgage has 28 complaints on record since June 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does American Equity Mortgage respond to complaints?
Yes. American Equity Mortgage answered 92.9% of its complaints on time (within 15 days) and closed 8% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with American Equity Mortgage?
The most common problems are application, originator, mortgage broker (16), credit decision / Underwriting (2), closing on a mortgage (2).
Is American Equity Mortgage legit?
American Equity Mortgage is a real company with a public complaint record: consumers have complained about it 28 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is American Equity Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against American Equity Mortgage?
Complain to American Equity Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most American Equity Mortgage complaints come from?
Most come from Washington (5), Florida (4), Georgia (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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