Mortgage company · complaint record
American Heritage Lending complaints
Filed under American Heritage Lending, LLC
Consumers have filed 15 complaints about American Heritage Lending since 2023, 5 of them in the last 12 months. It answered 60% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 15
- Last 12 months
- 5
- Answered on time
- 60%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #193 of 595
Since April 2023
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 3, 2026
Most complained-about mortgage lenders & servicers
American Heritage Lending complaints by month
The busiest month was September 2026 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How American Heritage Lending answered all time
- Closed with monetary relief16.7%
- Closed with explanation1280%
- Untimely response213.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What American Heritage Lending complaints are about
Top American Heritage Lending problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Confusing or misleading advertising or marketing 1
- Changes in loan terms during the application process 1
- Delays in the application process 1
- Application denials 1
- Loan estimate or other related disclosures 1
- Fees or costs during the application process 1
Where American Heritage Lending complaints come from
Most complaints: Arizona (3), Pennsylvania (3), Georgia (3), Illinois (1), Indiana (1).
American Heritage Lending compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | American Heritage LendingMortgages | - | 5 | - |
Compare side by side: American Heritage Lending vs Midwest Loan Services · American Heritage Lending vs Truhome Solutions · American Heritage Lending vs NEXA Mortgage · American Heritage Lending vs Hilltop
What people say about American Heritage Lending
All experiencesNo experiences with American Heritage Lending yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest American Heritage Lending complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 3, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | No timely reply |
| Oct 3, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | No timely reply |
| Sep 2, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Sep 2, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Apr 22, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| Nov 5, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Oct 6, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| May 24, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Feb 8, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Explained |
| Jan 2, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | Money back |
| Nov 21, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 25, 2024 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
Questions about American Heritage Lending
How many complaints does American Heritage Lending have?
American Heritage Lending has 15 complaints on record since April 2023, including 5 in the last 12 months and 0 in the last 30 days. That makes it number 1,875 of every company by complaints this year.
Does American Heritage Lending respond to complaints?
Yes. American Heritage Lending answered 60% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with American Heritage Lending?
The most common problems are applying for a mortgage or refinancing an existing mortgage (7), improper use of your report (3), struggling to pay mortgage (1).
Is American Heritage Lending legit?
American Heritage Lending is a real company with a public complaint record: consumers have complained about it 15 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is American Heritage Lending legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against American Heritage Lending?
Complain to American Heritage Lending in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most American Heritage Lending complaints come from?
Most come from Arizona (3), Pennsylvania (3), Georgia (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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