Mortgage company · complaint record
American Southwest Mortgage complaints
Filed under AMERICAN SOUTHWEST MORTGAGE CORP.
Consumers have filed 17 complaints about American Southwest Mortgage since 2013, none in the last 12 months. It answered 64.7% on time and closed 24% with relief for the customer. The most common problem is loan servicing, payments, escrow account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 17
- Last 12 months
- 0
- Answered on time
- 64.7%
- Closed with relief
- 24%
- Last 30 days
- 0
- Rank
- -
Since April 2013
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Aug 4, 2017
American Southwest Mortgage complaints by month
The busiest month was February 2015 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How American Southwest Mortgage answered all time
- Closed with monetary relief317.6%
- Closed with non-monetary relief15.9%
- Closed with explanation1164.7%
- Closed211.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top American Southwest Mortgage problems
Where American Southwest Mortgage complaints come from
Most complaints: Texas (8), Oregon (2), Colorado (1), Florida (1), Iowa (1).
American Southwest Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | American Southwest MortgageMortgages | - | 0 | - |
Compare side by side: American Southwest Mortgage vs Midwest Loan Services · American Southwest Mortgage vs Truhome Solutions · American Southwest Mortgage vs NEXA Mortgage · American Southwest Mortgage vs Hilltop
What people say about American Southwest Mortgage
All experiencesNo experiences with American Southwest Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest American Southwest Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 4, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Aug 4, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Nov 29, 2016 | Mortgages | Loan modification,collection,foreclosure | Explained |
| Nov 8, 2016 | Mortgages | Loan servicing, payments, escrow account | Explained |
| Jul 26, 2016 | Mortgages | Loan servicing, payments, escrow account | Fixed |
| May 5, 2016 | Mortgages | Application, originator, mortgage broker | Explained |
| Apr 29, 2016 | Mortgages | Loan servicing, payments, escrow account | Explained |
| Sep 23, 2015 | Mortgages | Application, originator, mortgage broker | Explained |
| May 11, 2015 | Mortgages | Application, originator, mortgage broker | Money back |
| Feb 19, 2015 | Mortgages | Settlement process and costs | Explained |
| Feb 3, 2015 | Mortgages | Credit decision / Underwriting | Explained |
| Dec 31, 2014 | Mortgages | Application, originator, mortgage broker | Money back |
Questions about American Southwest Mortgage
How many complaints does American Southwest Mortgage have?
American Southwest Mortgage has 17 complaints on record since April 2013, including 0 in the last 12 months and 0 in the last 30 days.
Does American Southwest Mortgage respond to complaints?
Yes. American Southwest Mortgage answered 64.7% of its complaints on time (within 15 days) and closed 24% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with American Southwest Mortgage?
The most common problems are loan servicing, payments, escrow account (6), application, originator, mortgage broker (6), applying for a mortgage or refinancing an existing mortgage (2).
Is American Southwest Mortgage legit?
American Southwest Mortgage is a real company with a public complaint record: consumers have complained about it 17 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is American Southwest Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against American Southwest Mortgage?
Complain to American Southwest Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most American Southwest Mortgage complaints come from?
Most come from Texas (8), Oregon (2), Colorado (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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