Credit bureau · complaint record
AppFolio complaints
Filed under AppFolio, Inc.
Consumers have filed 219 complaints about AppFolio since 2021, 50 of them in the last 12 months (-7% on the year before). It answered 88% on time and closed 0% with relief for the customer - less often than a typical credit bureau. The most common problem is incorrect information on your report.
Poor response record. How it works
- Complaints on record
- 219
- Last 12 months
- 50
- Answered on time
- 88%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #96 of 566
Since July 2021
-7% vs the year before
Industry: 99.9%
Typical credit bureau: 32%
Newest: Sep 21, 2026
Most complained-about credit bureaus & report companies
AppFolio complaints by month
The busiest month was July 2024 (18 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How AppFolio answered last 12 months
- Closed with explanation50100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time0/4588% on time
- Relief for customers0/400% closed with relief
- Complaint trend12/15-7% vs last year
What AppFolio complaints are about
Top AppFolio problems last 12 months
Inside "Incorrect information on your report"
- Information belongs to someone else 31
- Information is incorrect 29
- Public record information inaccurate 23
- Old information reappears or never goes away 7
- Personal information incorrect 7
- Account information incorrect 5
Where AppFolio complaints come from
Most complaints: Texas (19), California (18), Georgia (16), Illinois (14), North Carolina (11).
AppFolio compared with other credit bureaus & report companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Viva FinanceCredit reporting | 45 | 56 | D |
| 2 | Verisk AnalyticsCredit reporting | 60 | 52 | C |
| 3 | AcxiomCredit reporting | 46 | 51 | D |
| 4 | Advantage CreditCredit reporting | 60 | 50 | C |
| 5 | AppFolioCredit reporting | 12 | 50 | F |
| 6 | Mei Auto FinanceCredit reporting | 55 | 48 | C |
| 7 | Fuel Capital GroupCredit reporting | 55 | 47 | C |
| 8 | ExtraCredit reporting | 55 | 46 | C |
Compare side by side: AppFolio vs Viva Finance · AppFolio vs Verisk Analytics · AppFolio vs Acxiom · AppFolio vs Advantage Credit
What people say about AppFolio
All experiencesNo experiences with AppFolio yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest AppFolio complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 21, 2026 | Credit reporting | Incorrect information on your reportInformation is incorrect | Explained |
| Sep 14, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 8, 2026 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | Explained |
| Aug 29, 2026 | Credit reporting | Incorrect information on your reportInformation is incorrect | Explained |
| Aug 25, 2026 | Money transfers & apps | Unauthorized transactions or other transaction problem | Explained |
| Aug 19, 2026 | Credit reporting | Incorrect information on your reportPublic record information inaccurate | Explained |
| Aug 11, 2026 | Credit reporting | Problem with a company's investigation into an existing issueTheir investigation did not fix an error on your report | Explained |
| Aug 9, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Aug 5, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jul 25, 2026 | Credit reporting | Problem with a company's investigation into an existing issueTheir investigation did not fix an error on your report | Explained |
| Jul 18, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jul 16, 2026 | Credit reporting | Incorrect information on your reportPublic record information inaccurate | Explained |
Questions about AppFolio
How many complaints does AppFolio have?
AppFolio has 219 complaints on record since July 2021, including 50 in the last 12 months and 0 in the last 30 days. That makes it number 673 of every company by complaints this year.
Does AppFolio respond to complaints?
Yes. AppFolio answered 88% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 12/100 (grade F).
What do people complain about most with AppFolio?
The most common problems are incorrect information on your report (108), improper use of your report (31), problem with a company's investigation into an existing issue (16).
Is AppFolio legit?
AppFolio is a real company with a public complaint record: consumers have complained about it 219 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is AppFolio legit? for the signals, red flags and how to protect yourself.
Are complaints about AppFolio going up or down?
Roughly level. There were 50 complaints in the last 12 months against 54 in the 12 before (-7%). See every month.
How do I file a complaint against AppFolio?
Complain to AppFolio in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most AppFolio complaints come from?
Most come from Texas (19), California (18), Georgia (16). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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