Mortgage company · complaint record
Arbor Mortgage complaints
Consumers have filed 5 complaints about Arbor Mortgage since 2012, 1 of them in the last 12 months. It answered 0% on time and closed 50% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 5
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 50%
- Last 30 days
- 0
- Rank
- #365 of 595
Since May 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Mar 30, 2026
Most complained-about mortgage lenders & servicers
Arbor Mortgage complaints by month
The busiest month was May 2012 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Arbor Mortgage answered all time
- Closed with monetary relief120%
- Closed with explanation120%
- Untimely response360%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Arbor Mortgage complaints are about
Top Arbor Mortgage problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Confusing or misleading advertising or marketing 1
Where Arbor Mortgage complaints come from
Most complaints: Michigan (2), Nevada (1), New York (1), Virginia (1).
Arbor Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Arbor MortgageMortgages | - | 1 | - |
Compare side by side: Arbor Mortgage vs Midwest Loan Services · Arbor Mortgage vs Truhome Solutions · Arbor Mortgage vs NEXA Mortgage · Arbor Mortgage vs Hilltop
What people say about Arbor Mortgage
All experiencesNo experiences with Arbor Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Arbor Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 30, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | No timely reply |
| Oct 29, 2019 | Payday & personal loans | Problem when making payments | No timely reply |
| Oct 10, 2015 | Mortgages | Application, originator, mortgage broker | No timely reply |
| Dec 13, 2013 | Mortgages | Credit decision / Underwriting | Money back |
| May 4, 2012 | Mortgages | Loan modification,collection,foreclosure | Explained |
Questions about Arbor Mortgage
How many complaints does Arbor Mortgage have?
Arbor Mortgage has 5 complaints on record since May 2012, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Arbor Mortgage respond to complaints?
Yes. Arbor Mortgage answered 0% of its complaints on time (within 15 days) and closed 50% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Arbor Mortgage?
The most common problems are applying for a mortgage or refinancing an existing mortgage (1), loan modification,collection,foreclosure (1), application, originator, mortgage broker (1).
Is Arbor Mortgage legit?
Arbor Mortgage is a real company with a public complaint record: consumers have complained about it 5 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Arbor Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Arbor Mortgage?
Complain to Arbor Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Arbor Mortgage complaints come from?
Most come from Michigan (2), Nevada (1), New York (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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