Mortgage company · complaint record
Aurora Financial complaints
Filed under Aurora Financial, LLC
Consumers have filed 14 complaints about Aurora Financial since 2015, none in the last 12 months. It answered 92.9% on time and closed 7% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 14
- Last 12 months
- 0
- Answered on time
- 92.9%
- Closed with relief
- 7%
- Last 30 days
- 0
- Rank
- -
Since June 2015
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Dec 3, 2024
Aurora Financial complaints by month
The busiest month was November 2018 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Aurora Financial answered all time
- Closed with non-monetary relief17.1%
- Closed with explanation1392.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Aurora Financial complaints are about
Top Aurora Financial problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Trying to communicate with the company to fix an issue with the application process 1
Where Aurora Financial complaints come from
Most complaints: Florida (4), Virginia (3), Maryland (2), North Carolina (1), New Hampshire (1).
Aurora Financial compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Aurora FinancialMortgages | - | 0 | - |
Compare side by side: Aurora Financial vs Midwest Loan Services · Aurora Financial vs Truhome Solutions · Aurora Financial vs NEXA Mortgage · Aurora Financial vs Hilltop
What people say about Aurora Financial
All experiencesNo experiences with Aurora Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Aurora Financial complaints
Full logQuestions about Aurora Financial
How many complaints does Aurora Financial have?
Aurora Financial has 14 complaints on record since June 2015, including 0 in the last 12 months and 0 in the last 30 days.
Does Aurora Financial respond to complaints?
Yes. Aurora Financial answered 92.9% of its complaints on time (within 15 days) and closed 7% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Aurora Financial?
The most common problems are applying for a mortgage or refinancing an existing mortgage (8), trouble during payment process (3), problem with a credit reporting company's investigation into an existing problem (1).
Is Aurora Financial legit?
Aurora Financial is a real company with a public complaint record: consumers have complained about it 14 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Aurora Financial legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Aurora Financial?
Complain to Aurora Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Aurora Financial complaints come from?
Most come from Florida (4), Virginia (3), Maryland (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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