BBVA against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | BBVA | 0 | new | - | - | 501 |
Every mortgage company ranked
Latest BBVA mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Sep 4, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Explained | Yes |
| Aug 11, 2019 | Mortgages | Trouble during payment process | CA | Fixed | Yes |
| Aug 2, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TX | Explained | Yes |
| Jul 30, 2019 | Mortgages | Struggling to pay mortgage | TX | Explained | Yes |
| Jul 23, 2019 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Jul 9, 2019 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Jul 1, 2019 | Mortgages | Struggling to pay mortgage | TX | Money back | Yes |
| Jun 24, 2019 | Mortgages | Closing on a mortgage | MO | Explained | Yes |
| Jun 23, 2019 | Mortgages | Incorrect information on your reportAccount status incorrect | CA | Explained | Yes |
| Jun 21, 2019 | Mortgages | Trouble during payment process | AZ | Money back | Yes |
| Jun 14, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | FL | Explained | Yes |
| Jun 11, 2019 | Mortgages | Trouble during payment process | - | Money back | Yes |
| May 31, 2019 | Mortgages | Closing on a mortgage | AL | Explained | Yes |
| May 24, 2019 | Mortgages | Trouble during payment process | AZ | Explained | Yes |
| May 9, 2019 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| May 7, 2019 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Apr 25, 2019 | Mortgages | Trouble during payment process | AL | Explained | Yes |
| Apr 23, 2019 | Mortgages | Trouble during payment process | TX | Fixed | Yes |
| Apr 17, 2019 | Mortgages | Closing on a mortgage | CA | Fixed | Yes |
| Apr 10, 2019 | Mortgages | Trouble during payment process | TX | Fixed | Yes |
| Feb 28, 2019 | Mortgages | Closing on a mortgage | TX | Explained | Yes |
| Feb 19, 2019 | Mortgages | Struggling to pay mortgage | CO | Explained | Yes |
| Feb 14, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | - | Fixed | Yes |
| Feb 2, 2019 | Mortgages | Closing on a mortgage | NM | Explained | Yes |
| Feb 1, 2019 | Mortgages | Closing on a mortgage | TX | Money back | Yes |
| Jan 28, 2019 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Jan 21, 2019 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Jan 10, 2019 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| Dec 27, 2018 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Dec 10, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NM | Money back | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Talk about BBVA
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