BBVA against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | BBVA | 0 | new | - | - | 501 |
Every mortgage company ranked
Latest BBVA mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Dec 5, 2018 | Mortgages | Trouble during payment process | NM | Explained | Yes |
| Dec 3, 2018 | Mortgages | Trouble during payment process | CO | Explained | Yes |
| Nov 28, 2018 | Mortgages | Struggling to pay mortgage | TX | Money back | Yes |
| Nov 23, 2018 | Mortgages | Incorrect information on your reportAccount status incorrect | FL | Fixed | Yes |
| Nov 13, 2018 | Mortgages | Trouble during payment process | - | Fixed | Yes |
| Oct 30, 2018 | Mortgages | Struggling to pay mortgage | CO | Explained | Yes |
| Oct 29, 2018 | Mortgages | Trouble during payment process | TX | Fixed | Yes |
| Oct 29, 2018 | Mortgages | Trouble during payment process | TX | Fixed | Yes |
| Oct 29, 2018 | Mortgages | Trouble during payment process | TX | Fixed | Yes |
| Oct 25, 2018 | Mortgages | Closing on a mortgage | CA | Explained | Yes |
| Oct 23, 2018 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Oct 23, 2018 | Mortgages | Trouble during payment process | TX | Fixed | Yes |
| Oct 23, 2018 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Oct 16, 2018 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Oct 15, 2018 | Mortgages | Incorrect information on your reportAccount information incorrect | FL | Explained | Yes |
| Oct 5, 2018 | Mortgages | Trouble during payment process | CA | Money back | Yes |
| Oct 2, 2018 | Mortgages | Trouble during payment process | CA | Fixed | Yes |
| Sep 21, 2018 | Mortgages | Trouble during payment process | CA | Fixed | Yes |
| Sep 19, 2018 | Mortgages | Closing on a mortgage | TX | Explained | Yes |
| Sep 17, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TX | Explained | Yes |
| Aug 26, 2018 | Mortgages | Closing on a mortgage | NC | Fixed | Yes |
| Aug 7, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TX | Explained | Yes |
| Jul 31, 2018 | Mortgages | Trouble during payment process | CO | Money back | Yes |
| Jul 25, 2018 | Mortgages | Trouble during payment process | TX | Fixed | Yes |
| Jul 20, 2018 | Mortgages | Incorrect information on your reportAccount status incorrect | WA | Explained | Yes |
| Jul 18, 2018 | Mortgages | Trouble during payment process | - | Money back | Yes |
| Jul 16, 2018 | Mortgages | Trouble during payment process | AZ | Money back | Yes |
| Jul 10, 2018 | Mortgages | Closing on a mortgage | TX | Explained | Yes |
| Jul 9, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NM | Money back | Yes |
| Jun 21, 2018 | Mortgages | Trouble during payment process | AL | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Talk about BBVA
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