BBVA against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | BBVA | 0 | new | - | - | 501 |
Every mortgage company ranked
Latest BBVA mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Jun 20, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TX | Explained | Yes |
| Jun 20, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TX | Explained | Yes |
| Jun 20, 2018 | Mortgages | Trouble during payment process | TX | Money back | Yes |
| Jun 14, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TX | Explained | Yes |
| Jun 6, 2018 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| May 29, 2018 | Mortgages | Struggling to pay mortgage | CA | Fixed | Yes |
| May 18, 2018 | Mortgages | Improper use of your reportCredit inquiries on your report that you don't recognize | CA | Explained | Yes |
| May 15, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | AL | Explained | Yes |
| May 14, 2018 | Mortgages | Trouble during payment process | CA | Money back | Yes |
| May 11, 2018 | Mortgages | Struggling to pay mortgage | TX | Explained | Yes |
| May 4, 2018 | Mortgages | Trouble during payment process | CA | Money back | Yes |
| Apr 30, 2018 | Mortgages | Struggling to pay mortgage | AL | Explained | Yes |
| Apr 25, 2018 | Mortgages | Struggling to pay mortgage | TX | Explained | Yes |
| Apr 18, 2018 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Apr 13, 2018 | Mortgages | Trouble during payment process | - | Explained | Yes |
| Apr 10, 2018 | Mortgages | Closing on a mortgage | TX | Fixed | Yes |
| Apr 5, 2018 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Mar 27, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Explained | Yes |
| Mar 19, 2018 | Mortgages | Trouble during payment process | CA | Fixed | Yes |
| Mar 8, 2018 | Mortgages | Trouble during payment process | AL | Explained | Yes |
| Feb 17, 2018 | Mortgages | Trouble during payment process | CO | Explained | Yes |
| Feb 1, 2018 | Mortgages | Trouble during payment process | CO | Money back | Yes |
| Jan 28, 2018 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Jan 20, 2018 | Mortgages | Incorrect information on your reportPublic record information inaccurate | TX | Fixed | Yes |
| Jan 17, 2018 | Mortgages | Trouble during payment process | AL | Explained | Yes |
| Jan 11, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TX | Money back | Yes |
| Jan 10, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | AL | Explained | Yes |
| Dec 11, 2017 | Mortgages | Closing on a mortgage | TX | Fixed | Yes |
| Dec 7, 2017 | Mortgages | Trouble during payment process | AL | Explained | Yes |
| Nov 29, 2017 | Mortgages | Trouble during payment process | TX | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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