BBVA against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | BBVA | 0 | new | - | - | 501 |
Every mortgage company ranked
Latest BBVA mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 16, 2017 | Mortgages | Trouble during payment process | LA | Explained | Yes |
| Nov 14, 2017 | Mortgages | Trouble during payment process | OK | Explained | Yes |
| Nov 7, 2017 | Mortgages | Closing on a mortgage | TX | Explained | Yes |
| Nov 2, 2017 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Nov 1, 2017 | Mortgages | Trouble during payment process | AL | Explained | Yes |
| Oct 31, 2017 | Mortgages | Trouble during payment process | FL | Money back | Yes |
| Oct 4, 2017 | Mortgages | Trouble during payment process | CO | Explained | Yes |
| Oct 2, 2017 | Mortgages | Trouble during payment process | AL | Explained | Yes |
| Oct 2, 2017 | Mortgages | Closing on a mortgage | AL | Explained | Yes |
| Sep 20, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | AL | Explained | Yes |
| Sep 12, 2017 | Mortgages | Trouble during payment process | AL | Explained | Yes |
| Sep 11, 2017 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Sep 8, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | AL | Explained | Yes |
| Sep 8, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | AL | Explained | Yes |
| Sep 5, 2017 | Mortgages | Incorrect information on your reportInformation is missing that should be on the report | TX | Explained | Yes |
| Sep 1, 2017 | Mortgages | Trouble during payment process | TX | Fixed | Yes |
| Aug 16, 2017 | Mortgages | Trouble during payment process | AZ | Explained | Yes |
| Aug 10, 2017 | Mortgages | Struggling to pay mortgage | TX | Explained | Yes |
| Aug 10, 2017 | Mortgages | Trouble during payment process | NH | Explained | Yes |
| Aug 1, 2017 | Mortgages | Closing on a mortgage | TX | Money back | Yes |
| Jul 27, 2017 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Jul 24, 2017 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Jul 6, 2017 | Mortgages | Trouble during payment process | TX | Money back | Yes |
| Jun 30, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | AL | Explained | Yes |
| Jun 29, 2017 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Jun 22, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | FL | Explained | Yes |
| Jun 19, 2017 | Mortgages | Trouble during payment process | TX | Explained | Yes |
| Jun 7, 2017 | Mortgages | Closing on a mortgage | CA | Explained | Yes |
| Jun 4, 2017 | Mortgages | Trouble during payment process | CO | Explained | Yes |
| Jun 1, 2017 | Mortgages | Closing on a mortgage | TX | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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