Crypto platform · complaint record
Bitstamp USA complaints
Filed under Bitstamp USA, Inc.
Consumers have filed 71 complaints about Bitstamp USA since 2023, 24 of them in the last 12 months (-17% on the year before). It answered 0% on time and closed 0% with relief for the customer. The most common problem is money was not available when promised. It is the 9th most complained-about of 51 crypto exchanges & apps this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 71
- Last 12 months
- 24
- Answered on time
- 0%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #9 of 51
Since February 2023
-17% vs the year before
Industry: 96.9%
Typical crypto platform: 14%
Newest: Oct 28, 2026
Most complained-about crypto exchanges & apps
Bitstamp USA complaints by month
The busiest month was July 2025 (7 complaints). Complaints in the last 12 months are down 17% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Bitstamp USA answered all time
- Closed with explanation811.3%
- Untimely response6388.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Bitstamp USA complaints are about
Top Bitstamp USA problems
Where Bitstamp USA complaints come from
Most complaints: Florida (12), New York (12), California (8), Georgia (4), Texas (4).
Bitstamp USA compared with other crypto exchanges & apps
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Winklevoss ExchangeCrypto | 54 | 416 | C |
| 2 | KrakenCrypto | 30 | 311 | F |
| 3 | Foris DAXCrypto | 33 | 235 | F |
| 4 | BAM Management USCrypto | 2 | 69 | F |
| 5 | Blockchain.comCrypto | 33 | 66 | F |
| 6 | Okx IncCrypto | 55 | 40 | C |
| 7 | EToro USACrypto | 12 | 27 | F |
| 8 | Bitstamp USACrypto | - | 24 | - |
Compare side by side: Bitstamp USA vs Winklevoss Exchange · Bitstamp USA vs Kraken · Bitstamp USA vs Foris DAX · Bitstamp USA vs BAM Management US
What people say about Bitstamp USA
All experiencesNo experiences with Bitstamp USA yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Bitstamp USA complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 28, 2026 | Crypto | Fraud or scam | No timely reply |
| Oct 15, 2026 | Crypto | Other service problem | No timely reply |
| Jul 5, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | No timely reply |
| Jun 5, 2026 | Crypto | Money was not available when promised | No timely reply |
| May 20, 2026 | Crypto | Wrong amount charged or received | No timely reply |
| May 15, 2026 | Debt collection | False statements or representationTold you not to respond to a lawsuit they filed against you | No timely reply |
| May 2, 2026 | Crypto | Money was not available when promised | No timely reply |
| Apr 30, 2026 | Crypto | Fraud or scam | No timely reply |
| Mar 18, 2026 | Crypto | Other transaction problem | No timely reply |
| Mar 12, 2026 | Crypto | Other transaction problem | No timely reply |
| Mar 4, 2026 | Crypto | Fraud or scam | No timely reply |
| Feb 21, 2026 | Crypto | Other transaction problem | No timely reply |
Questions about Bitstamp USA
How many complaints does Bitstamp USA have?
Bitstamp USA has 71 complaints on record since February 2023, including 24 in the last 12 months and 1 in the last 30 days. That makes it number 988 of every company by complaints this year.
Does Bitstamp USA respond to complaints?
Yes. Bitstamp USA answered 0% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Bitstamp USA?
The most common problems are money was not available when promised (17), other transaction problem (21), fraud or scam (20).
Is Bitstamp USA legit?
Bitstamp USA is a real company with a public complaint record: consumers have complained about it 71 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Bitstamp USA legit? for the signals, red flags and how to protect yourself.
Are complaints about Bitstamp USA going up or down?
Down. There were 24 complaints in the last 12 months against 29 in the 12 before (-17%). See every month.
How do I file a complaint against Bitstamp USA?
Complain to Bitstamp USA in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Bitstamp USA complaints come from?
Most come from Florida (12), New York (12), California (8). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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