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Complaint log

Branch Messenger complaint log

The newest complaints about Branch Messenger, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
May 23, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferCAExplainedYes
May 18, 2026Bank accountsManaging an accountProblem using a debit or ATM cardPAExplainedYes
May 16, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardTNExplainedYes
May 14, 2026Bank accountsClosing an accountCompany closed your accountTXExplainedYes
May 14, 2026Bank accountsManaging an accountProblem using a debit or ATM cardFLExplainedYes
May 12, 2026Bank accountsManaging an accountDeposits and withdrawalsWAExplainedYes
May 11, 2026Bank accountsManaging an accountProblem using a debit or ATM cardFLExplainedYes
May 8, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineFLExplainedYes
May 8, 2026Credit cardsClosing your accountCan't close your accountTXExplainedYes
May 7, 2026Bank accountsProblem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amountNMExplainedYes
May 7, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferCAExplainedYes
May 4, 2026Bank accountsManaging an accountProblem using a debit or ATM cardMAExplainedYes
Apr 30, 2026Bank accountsManaging an accountDeposits and withdrawalsOKExplainedYes
Apr 29, 2026Bank accountsProblem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amountGAExplainedYes
Apr 28, 2026Money transfers & appsMoney was not available when promisedAZExplainedYes
Apr 28, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferTXExplainedYes
Apr 24, 2026Bank accountsManaging an accountDeposits and withdrawalsNJExplainedYes
Apr 24, 2026Prepaid & gift cardsProblem with a purchase or transferOvercharged for a purchase or transfer you did make with the cardNYExplainedYes
Apr 24, 2026Bank accountsManaging an accountProblem using a debit or ATM cardFLExplainedYes
Apr 23, 2026Money transfers & appsTrouble accessing funds in your mobile or digital walletMOExplainedYes
Apr 22, 2026Credit cardsClosing your accountCan't close your accountTXExplainedYes
Apr 21, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedWIExplainedYes
Apr 21, 2026Bank accountsProblem with a lender or other company charging your accountCan't stop withdrawals from your accountPAExplainedYes
Apr 15, 2026Money transfers & appsFraud or scamCAExplainedYes
Apr 14, 2026Bank accountsManaging an accountProblem using a debit or ATM cardINExplainedYes
Apr 13, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedFLExplainedYes
Apr 10, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedILExplainedYes
Apr 9, 2026Bank accountsManaging an accountProblem using a debit or ATM cardCOExplainedYes
Apr 8, 2026Bank accountsManaging an accountProblem using a debit or ATM cardCAExplainedYes
Apr 6, 2026Money transfers & appsTrouble accessing funds in your mobile or digital walletMDExplainedYes
Apr 6, 2026Money transfers & appsTrouble accessing funds in your mobile or digital walletMDExplainedYes
Apr 5, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferMIExplainedYes
Apr 3, 2026Bank accountsManaging an accountProblem using a debit or ATM cardFLExplainedYes
Apr 3, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedILExplainedYes
Apr 1, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardFLExplainedYes
Mar 26, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardAZExplainedYes
Mar 25, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardAZExplainedYes
Mar 24, 2026Money transfers & appsUnauthorized transactions or other transaction problemWAExplainedYes
Mar 24, 2026Bank accountsManaging an accountBanking errorsNCExplainedYes
Mar 24, 2026Bank accountsManaging an accountProblem using a debit or ATM cardAZExplainedYes
Mar 24, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardAZExplainedYes
Mar 23, 2026Money transfers & appsFraud or scamFLExplainedYes
Mar 23, 2026Bank accountsManaging an accountDeposits and withdrawalsVAExplainedYes
Mar 20, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardAZExplainedYes
Mar 20, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardAZExplainedYes
Mar 19, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferTXExplainedYes
Mar 18, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedALExplainedYes
Mar 18, 2026Money transfers & appsUnauthorized transactions or other transaction problemNJExplainedYes
Mar 18, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNYExplainedYes
Mar 18, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementNJExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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