Mortgage company · complaint record
Calm complaints
Filed under CALM, Inc.
Consumers have filed 5 complaints about Calm since 2013, none in the last 12 months. It answered 60% on time and closed 50% with relief for the customer. The most common problem is advertising and marketing, including promotional offers.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 5
- Last 12 months
- 0
- Answered on time
- 60%
- Closed with relief
- 50%
- Last 30 days
- 0
- Rank
- -
Since May 2013
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jan 30, 2021
Calm complaints by month
The busiest month was May 2013 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Calm answered all time
- Closed with monetary relief240%
- Closed with explanation240%
- Untimely response120%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Calm complaints are about
Top Calm problems
Inside "Advertising and marketing, including promotional offers"
- Confusing or misleading advertising about the credit card 1
Where Calm complaints come from
Most complaints: Massachusetts (2), Wisconsin (1), Connecticut (1), Illinois (1).
Calm compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | CalmMortgages | - | 0 | - |
Compare side by side: Calm vs Midwest Loan Services · Calm vs Truhome Solutions · Calm vs NEXA Mortgage · Calm vs Hilltop
What people say about Calm
All experiencesNo experiences with Calm yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Calm complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 30, 2021 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | No timely reply |
| Dec 8, 2014 | Mortgages | Credit decision / Underwriting | Explained |
| Jul 8, 2014 | Mortgages | Other | Explained |
| Jun 4, 2014 | Mortgages | Settlement process and costs | Money back |
| May 28, 2013 | Mortgages | Application, originator, mortgage broker | Money back |
Questions about Calm
How many complaints does Calm have?
Calm has 5 complaints on record since May 2013, including 0 in the last 12 months and 0 in the last 30 days.
Does Calm respond to complaints?
Yes. Calm answered 60% of its complaints on time (within 15 days) and closed 50% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Calm?
The most common problems are advertising and marketing, including promotional offers (1), other (1), settlement process and costs (1).
Is Calm legit?
Calm is a real company with a public complaint record: consumers have complained about it 5 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Calm legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Calm?
Complain to Calm in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Calm complaints come from?
Most come from Massachusetts (2), Wisconsin (1), Connecticut (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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