Auto lender · complaint record
Capital Auto Loan complaints
Filed under Capital Eleven Auto, LLC dba Capital Auto Loan
Consumers have filed 14 complaints about Capital Auto Loan since 2022, 6 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is incorrect information on your report.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 14
- Last 12 months
- 6
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #64 of 193
Since February 2022
new vs the year before
Industry: 98.2%
Typical auto lender: 9%
Newest: Oct 3, 2026
Most complained-about auto lenders
Capital Auto Loan complaints by month
The busiest month was November 2023 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Capital Auto Loan answered all time
- Closed with explanation14100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Capital Auto Loan complaints are about
Top Capital Auto Loan problems
Inside "Incorrect information on your report"
- Account status incorrect 2
- Account information incorrect 2
- Information belongs to someone else 2
- Old information reappears or never goes away 1
Where Capital Auto Loan complaints come from
Most complaints: Texas (4), Utah (3), Idaho (3), California (2), Florida (2).
Capital Auto Loan compared with other auto lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | The Savings GroupAuto loans & leases | 63 | 41 | C |
| 2 | AC AutoPay LLC, Denver, CO BranchAuto loans & leases | 60 | 38 | C |
| 3 | CARS AcquisitionAuto loans & leases | 81 | 34 | A |
| 4 | EA HoldingsAuto loans & leases | 3 | 33 | F |
| 5 | Innovate ManagedAuto loans & leases | 6 | 32 | F |
| 6 | Cooley EnterprisesAuto loans & leases | 8 | 31 | F |
| 7 | Challenge Financial ServicesAuto loans & leases | 5 | 27 | F |
| 8 | Capital Auto LoanAuto loans & leases | - | 6 | - |
Compare side by side: Capital Auto Loan vs The Savings Group · Capital Auto Loan vs AC AutoPay LLC, Denver, CO Branch · Capital Auto Loan vs CARS Acquisition · Capital Auto Loan vs EA Holdings
What people say about Capital Auto Loan
All experiencesNo experiences with Capital Auto Loan yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Capital Auto Loan complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 3, 2026 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Jul 27, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| May 22, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jan 25, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| Dec 6, 2025 | Credit reporting | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Nov 30, 2025 | Auto loans & leases | Incorrect information on your reportInformation belongs to someone else | Explained |
| Sep 11, 2025 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| May 16, 2025 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Nov 1, 2024 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Nov 18, 2023 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Nov 18, 2023 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| May 5, 2023 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
Questions about Capital Auto Loan
How many complaints does Capital Auto Loan have?
Capital Auto Loan has 14 complaints on record since February 2022, including 6 in the last 12 months and 0 in the last 30 days. That makes it number 1,757 of every company by complaints this year.
Does Capital Auto Loan respond to complaints?
Yes. Capital Auto Loan answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Capital Auto Loan?
The most common problems are incorrect information on your report (7), written notification about debt (1), problem with a company's investigation into an existing problem (1).
Is Capital Auto Loan legit?
Capital Auto Loan is a real company with a public complaint record: consumers have complained about it 14 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Capital Auto Loan legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Capital Auto Loan?
Complain to Capital Auto Loan in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Capital Auto Loan complaints come from?
Most come from Texas (4), Utah (3), Idaho (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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