Mortgage company · complaint record
Capital Center complaints
Filed under CAPITAL CENTER LLC
Consumers have filed 6 complaints about Capital Center since 2016, 1 of them in the last 12 months. It answered 100% on time and closed 100% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 6
- Last 12 months
- 1
- Answered on time
- 100%
- Closed with relief
- 100%
- Last 30 days
- 0
- Rank
- #365 of 595
Since September 2016
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jan 29, 2026
Most complained-about mortgage lenders & servicers
Capital Center complaints by month
The busiest month was September 2016 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Capital Center answered all time
- Closed with monetary relief233.3%
- Closed with explanation466.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Capital Center problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Trying to communicate with the company to fix an issue with the application process 1
Capital Center compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Capital CenterMortgages | - | 1 | - |
Compare side by side: Capital Center vs Midwest Loan Services · Capital Center vs Truhome Solutions · Capital Center vs NEXA Mortgage · Capital Center vs Hilltop
What people say about Capital Center
All experiencesNo experiences with Capital Center yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Capital Center complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 29, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Money back |
| Sep 3, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| May 14, 2025 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Mar 21, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Oct 22, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Sep 27, 2016 | Mortgages | Settlement process and costs | Money back |
Questions about Capital Center
How many complaints does Capital Center have?
Capital Center has 6 complaints on record since September 2016, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Capital Center respond to complaints?
Yes. Capital Center answered 100% of its complaints on time (within 15 days) and closed 100% with relief - money back or a fix; 100% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Capital Center?
The most common problems are closing on a mortgage (2), applying for a mortgage or refinancing an existing mortgage (3), settlement process and costs (1).
Is Capital Center legit?
Capital Center is a real company with a public complaint record: consumers have complained about it 6 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Capital Center legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Capital Center?
Complain to Capital Center in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Capital Center complaints come from?
Most come from Virginia (6). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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