Mortgage company · complaint record
Cascade Mortgage complaints
Filed under Cascade Mortgage, Inc.
Consumers have filed 10 complaints about Cascade Mortgage since 2012, none in the last 12 months. It answered 10% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 10
- Last 12 months
- 0
- Answered on time
- 10%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since June 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 23, 2020
Cascade Mortgage complaints by month
The busiest month was June 2012 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Cascade Mortgage answered all time
- Closed with explanation110%
- Closed110%
- Untimely response880%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Cascade Mortgage problems
Where Cascade Mortgage complaints come from
Most complaints: Alabama (1), Arizona (1), Colorado (1), Georgia (1), Minnesota (1).
Cascade Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Cascade MortgageMortgages | - | 0 | - |
Compare side by side: Cascade Mortgage vs Midwest Loan Services · Cascade Mortgage vs Truhome Solutions · Cascade Mortgage vs NEXA Mortgage · Cascade Mortgage vs Hilltop
What people say about Cascade Mortgage
All experiencesNo experiences with Cascade Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Cascade Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 23, 2020 | Mortgages | Trouble during payment process | No timely reply |
| Apr 21, 2020 | Mortgages | Trouble during payment process | No timely reply |
| Mar 27, 2020 | Mortgages | Trouble during payment process | No timely reply |
| Dec 2, 2019 | Mortgages | Trouble during payment process | No timely reply |
| Jun 20, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | No timely reply |
| Mar 15, 2019 | Mortgages | Trouble during payment process | No timely reply |
| Feb 24, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | No timely reply |
| Oct 26, 2016 | Mortgages | Loan servicing, payments, escrow account | No timely reply |
| Jan 16, 2014 | Mortgages | Application, originator, mortgage broker | Explained |
| Jun 13, 2012 | Mortgages | Application, originator, mortgage broker | Closed |
Questions about Cascade Mortgage
How many complaints does Cascade Mortgage have?
Cascade Mortgage has 10 complaints on record since June 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does Cascade Mortgage respond to complaints?
Yes. Cascade Mortgage answered 10% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Cascade Mortgage?
The most common problems are trouble during payment process (5), applying for a mortgage or refinancing an existing mortgage (2), application, originator, mortgage broker (2).
Is Cascade Mortgage legit?
Cascade Mortgage is a real company with a public complaint record: consumers have complained about it 10 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Cascade Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Cascade Mortgage?
Complain to Cascade Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Cascade Mortgage complaints come from?
Most come from Alabama (1), Arizona (1), Colorado (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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