Cathay Bank against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Cathay Bank | 4 | new | 100% | 0% | 25 |
Every mortgage company ranked
Latest Cathay Bank mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 7, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | NY | Explained | Yes |
| Oct 3, 2026 | Mortgages | Trouble during payment processPayment process | MA | Explained | Yes |
| Aug 6, 2026 | Mortgages | Trouble during payment processPayment process | MA | Explained | Yes |
| Feb 24, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | NV | Explained | Yes |
| Oct 6, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | NY | Explained | Yes |
| Aug 29, 2025 | Mortgages | Trouble during payment processPayment process | - | Explained | Yes |
| Aug 10, 2025 | Mortgages | Trouble during payment processPaying off the loan | - | Explained | Yes |
| Jan 29, 2023 | Mortgages | Trouble during payment process | - | Explained | Yes |
| Dec 22, 2021 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Dec 16, 2021 | Mortgages | Trouble during payment process | WA | Explained | Yes |
| Oct 27, 2021 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Apr 19, 2021 | Mortgages | Closing on a mortgage | CA | Explained | Yes |
| Mar 9, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NY | Money back | Yes |
| Nov 17, 2020 | Mortgages | Closing on a mortgage | CA | Explained | Yes |
| Oct 20, 2020 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Jul 27, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TX | Explained | Yes |
| Nov 1, 2019 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Oct 2, 2019 | Mortgages | Closing on a mortgage | CA | Explained | Yes |
| Nov 9, 2018 | Mortgages | Trouble during payment process | - | Explained | Yes |
| Sep 19, 2018 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Jul 21, 2017 | Mortgages | Struggling to pay mortgage | NY | Explained | Yes |
| Feb 6, 2017 | Mortgages | Loan servicing, payments, escrow account | WA | Explained | Yes |
| Nov 27, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Apr 15, 2013 | Mortgages | Loan modification,collection,foreclosure | NY | Money back | Yes |
| Jul 11, 2012 | Mortgages | Loan modification,collection,foreclosure | WA | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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