Student loans
Central Research student loans complaints
Consumers have filed 744 complaints about Central Research's student loans, 530 in the last 12 months (+151%). Central Research answered 99.8% on time and closed 0% with relief. See the whole Central Research record.
Central Research against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
Latest Central Research student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 7, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Oct 6, 2026 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Oct 6, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Oct 5, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 2, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Oct 2, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Oct 1, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 30, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 29, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Sep 26, 2026 | Student loans | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 25, 2026 | Student loans | Incorrect information on your reportInformation belongs to someone else | Explained |
| Sep 23, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 22, 2026 | Student loans | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 21, 2026 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Sep 20, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 19, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Sep 18, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 17, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 15, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Sep 15, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 15, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 14, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 14, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 14, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Sep 12, 2026 | Student loans | Struggling to repay your loanProblem with your payment plan | Explained |
| Sep 10, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 10, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Sep 10, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 10, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 10, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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