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Complaint log

Client Services complaint log

The newest complaints about Client Services, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Dec 17, 2025Debt collectionWritten notification about debtDidn't receive enough information to verify debtFLExplainedYes
Dec 16, 2025Debt collectionFalse statements or representationAttempted to collect wrong amountPAExplainedYes
Dec 11, 2025Debt collectionElectronic communicationsFrequent or repeated messagesTXExplainedYes
Dec 10, 2025Credit reportingIncorrect information on your reportAccount status incorrectTXExplainedYes
Dec 5, 2025Debt collectionWritten notification about debtDidn't receive enough information to verify debtMOExplainedYes
Dec 4, 2025Debt collectionAttempts to collect debt not owedDebt was result of identity theftTXExplainedYes
Dec 2, 2025Debt collectionWritten notification about debtDidn't receive notice of right to disputeNYExplainedYes
Dec 2, 2025Debt collectionFalse statements or representationAttempted to collect wrong amountFLExplainedYes
Nov 27, 2025Debt collectionWritten notification about debtDidn't receive notice of right to disputeCAExplainedYes
Nov 25, 2025Debt collectionWritten notification about debtDidn't receive enough information to verify debtFLExplainedYes
Nov 24, 2025Debt collectionWritten notification about debtDidn't receive enough information to verify debtCAExplainedYes
Nov 22, 2025Credit reportingIncorrect information on your reportAccount status incorrectCAExplainedYes
Nov 21, 2025Debt collectionFalse statements or representationAttempted to collect wrong amountCAExplainedYes
Nov 19, 2025Debt collectionWritten notification about debtDidn't receive enough information to verify debtFLExplainedYes
Nov 15, 2025Debt collectionWritten notification about debtDidn't receive enough information to verify debtCAExplainedYes
Nov 14, 2025Debt collectionTook or threatened to take negative or legal actionCollected or attempted to collect exempt fundsTXExplainedYes
Nov 6, 2025Debt collectionWritten notification about debtDidn't receive enough information to verify debtFLExplainedYes
Nov 6, 2025Debt collectionElectronic communicationsFrequent or repeated messagesTXExplainedYes
Nov 5, 2025Debt collectionCommunication tacticsYou told them to stop contacting you, but they keep tryingGAExplainedYes
Nov 4, 2025Debt collectionAttempts to collect debt not owedDebt is not yoursFLExplainedYes
Nov 3, 2025Debt collectionWritten notification about debtDidn't receive enough information to verify debtMOExplainedYes
Nov 3, 2025Debt collectionAttempts to collect debt not owedDebt is not yoursNEExplainedYes
Nov 2, 2025Credit reportingUnable to get your credit report or credit scoreOther problem getting your report or credit scorePAExplainedYes
Oct 31, 2025Debt collectionAttempts to collect debt not owedDebt is not yoursLAExplainedYes
Oct 30, 2025Credit reportingIncorrect information on your reportAccount information incorrectCAExplainedYes
Oct 30, 2025Credit reportingIncorrect information on your reportAccount status incorrectCAExplainedYes
Oct 29, 2025Debt collectionElectronic communicationsYou told them to stop contacting you, but they keep tryingMDExplainedYes
Oct 29, 2025Debt collectionElectronic communicationsFrequent or repeated messagesILExplainedYes
Oct 28, 2025Debt collectionCommunication tacticsYou told them to stop contacting you, but they keep tryingTXExplainedYes
Oct 24, 2025Debt collectionWritten notification about debtDidn't receive enough information to verify debtCAExplainedYes
Oct 20, 2025Debt collectionAttempts to collect debt not owedDebt was result of identity theftPAExplainedYes
Oct 16, 2025Credit reportingImproper use of your reportReporting company used your report improperlyCAExplainedYes
Oct 15, 2025Credit reportingProblem with a company's investigation into an existing problemWas not notified of investigation status or resultsMNExplainedYes
Oct 15, 2025Debt collectionAttempts to collect debt not owedDebt is not yoursCAExplainedYes
Oct 8, 2025Debt collectionAttempts to collect debt not owedDebt is not yoursNYExplainedYes
Oct 8, 2025Debt collectionWritten notification about debtDidn't receive enough information to verify debtFLExplainedYes
Oct 8, 2025Debt collectionAttempts to collect debt not owedDebt is not yoursNJExplainedYes
Oct 8, 2025Debt collectionAttempts to collect debt not owedDebt was result of identity theftALExplainedYes
Oct 6, 2025Debt collectionCommunication tacticsUsed obscene, profane, or other abusive languageCAExplainedYes
Oct 5, 2025Debt collectionFalse statements or representationAttempted to collect wrong amountWIExplainedYes
Oct 3, 2025Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysTXExplainedYes
Oct 2, 2025Debt collectionFalse statements or representationAttempted to collect wrong amountFLExplainedYes
Sep 25, 2025Debt collectionAttempts to collect debt not owedDebt was result of identity theftFLExplainedYes
Sep 24, 2025Debt collectionAttempts to collect debt not owedDebt is not yoursFLExplainedYes
Sep 24, 2025Debt collectionCommunication tacticsFrequent or repeated callsOKExplainedYes
Sep 22, 2025Debt collectionAttempts to collect debt not owedDebt was paidNJExplainedYes
Sep 22, 2025Debt collectionAttempts to collect debt not owedDebt was result of identity theftFLExplainedYes
Sep 22, 2025Debt collectionAttempts to collect debt not owedDebt was result of identity theftFLExplainedYes
Sep 19, 2025Debt collectionWritten notification about debtDidn't receive enough information to verify debtCAExplainedYes
Sep 17, 2025Credit reportingImproper use of your reportReporting company used your report improperlyFLExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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