Crypto platform · complaint record
CoinZoom complaints
Filed under CoinZoom, Inc.
Consumers have filed 16 complaints about CoinZoom since 2021, 6 of them in the last 12 months. It answered 0% on time and closed 10% with relief for the customer. The most common problem is fraud or scam. It is the 18th most complained-about of 51 crypto exchanges & apps this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 16
- Last 12 months
- 6
- Answered on time
- 0%
- Closed with relief
- 10%
- Last 30 days
- 1
- Rank
- #18 of 51
Since February 2021
new vs the year before
Industry: 96.9%
Typical crypto platform: 14%
Newest: Oct 28, 2026
Most complained-about crypto exchanges & apps
CoinZoom complaints by month
The busiest month was August 2022 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How CoinZoom answered all time
- Closed with non-monetary relief16.2%
- Closed with explanation956.2%
- Untimely response637.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What CoinZoom complaints are about
Top CoinZoom problems
Where CoinZoom complaints come from
Most complaints: California (6), Arizona (2), Colorado (1), Florida (1), Michigan (1).
CoinZoom compared with other crypto exchanges & apps
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Winklevoss ExchangeCrypto | 54 | 416 | C |
| 2 | KrakenCrypto | 30 | 311 | F |
| 3 | Foris DAXCrypto | 33 | 235 | F |
| 4 | BAM Management USCrypto | 2 | 69 | F |
| 5 | Blockchain.comCrypto | 33 | 66 | F |
| 6 | Okx IncCrypto | 55 | 40 | C |
| 7 | EToro USACrypto | 12 | 27 | F |
| 8 | CoinZoomCrypto | - | 6 | - |
Compare side by side: CoinZoom vs Winklevoss Exchange · CoinZoom vs Kraken · CoinZoom vs Foris DAX · CoinZoom vs BAM Management US
What people say about CoinZoom
All experiencesNo experiences with CoinZoom yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest CoinZoom complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 28, 2026 | Money transfers & apps | Trouble accessing funds in your mobile or digital wallet | No timely reply |
| Oct 8, 2026 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | No timely reply |
| Jul 8, 2026 | Crypto | Fraud or scam | No timely reply |
| May 28, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | No timely reply |
| May 24, 2026 | Crypto | Other service problem | No timely reply |
| Feb 18, 2026 | Credit reporting | Incorrect information on your reportInformation is missing that should be on the report | No timely reply |
| Aug 16, 2024 | Money transfers & apps | Other transaction problem | Explained |
| Jan 9, 2024 | Money transfers & apps | Money was not available when promised | Explained |
| Mar 29, 2023 | Crypto | Other service problem | Explained |
| Feb 17, 2023 | Crypto | Money was not available when promised | Explained |
| Aug 30, 2022 | Crypto | Other transaction problem | Explained |
| Aug 3, 2022 | Crypto | Fraud or scam | Explained |
Questions about CoinZoom
How many complaints does CoinZoom have?
CoinZoom has 16 complaints on record since February 2021, including 6 in the last 12 months and 1 in the last 30 days. That makes it number 1,757 of every company by complaints this year.
Does CoinZoom respond to complaints?
Yes. CoinZoom answered 0% of its complaints on time (within 15 days) and closed 10% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with CoinZoom?
The most common problems are fraud or scam (3), managing an account (2), other service problem (2).
Is CoinZoom legit?
CoinZoom is a real company with a public complaint record: consumers have complained about it 16 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is CoinZoom legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against CoinZoom?
Complain to CoinZoom in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most CoinZoom complaints come from?
Most come from California (6), Arizona (2), Colorado (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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