Debt collector · complaint record
Columbia Debt Recovery complaints Genesis
Filed under Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
Consumers have filed 8,632 complaints about Columbia Debt Recovery since 2019, 2,728 of them in the last 12 months (-4% on the year before). It answered 99.9% on time and closed 12% with relief for the customer - less often than a typical debt collector. The most common problem is attempts to collect debt not owed. It is the 19th most complained-about of 1,963 debt collectors this year.
Good response record. How it works
- Complaints on record
- 8,632
- Last 12 months
- 2,728
- Answered on time
- 99.9%
- Closed with relief
- 12%
- Last 30 days
- 139
- Rank
- #19 of 1,963
Since April 2019
-4% vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Nov 10, 2026
Most complained-about debt collectors
Columbia Debt Recovery complaints by month
The busiest month was January 2025 (316 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Columbia Debt Recovery answered last 12 months
- Closed with non-monetary relief30211.1%
- Closed with explanation2,27183.2%
- In progress1555.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/4599.9% on time
- Relief for customers10/4011.7% closed with relief
- Complaint trend11/15-4% vs last year
What Columbia Debt Recovery complaints are about
Top Columbia Debt Recovery problems last 12 months
Inside "Attempts to collect debt not owed"
- Debt is not yours 1,942
- Debt was result of identity theft 776
- Debt was paid 438
- Debt was already discharged in bankruptcy and is no longer owed 59
Where Columbia Debt Recovery complaints come from
Most complaints: Texas (2,022), California (1,028), Florida (1,003), Georgia (699), Washington (357).
Columbia Debt Recovery compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Radius Global SolutionsDebt collection | 91 | 3,169 | A |
| 2 | Aldous & AssociatesDebt collection | 43 | 3,165 | D |
| 3 | TrueAccordDebt collection | 47 | 3,033 | D |
| 4 | Harris & HarrisDebt collection | 71 | 2,862 | B |
| 5 | T.S. HoldingsDebt collection | 91 | 2,748 | A |
| 6 | Columbia Debt Recovery (Genesis)Debt collection | 66 | 2,728 | B |
| 7 | Sunrise Credit ServicesDebt collection | 50 | 2,629 | C |
| 8 | Credit ControlDebt collection | 46 | 2,336 | D |
Compare side by side: Columbia Debt Recovery vs Radius Global Solutions · Columbia Debt Recovery vs Aldous & Associates · Columbia Debt Recovery vs TrueAccord · Columbia Debt Recovery vs Harris & Harris
What people say about Columbia Debt Recovery
All experiencesNo experiences with Columbia Debt Recovery yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Columbia Debt Recovery complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 10, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | In progress |
| Nov 10, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Nov 9, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Nov 9, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | In progress |
| Nov 9, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Nov 9, 2026 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Nov 9, 2026 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Nov 9, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Nov 8, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 8, 2026 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| Nov 8, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | In progress |
| Nov 8, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | In progress |
Questions about Columbia Debt Recovery
How many complaints does Columbia Debt Recovery have?
Columbia Debt Recovery has 8,632 complaints on record since April 2019, including 2,728 in the last 12 months and 139 in the last 30 days. That makes it number 62 of every company by complaints this year.
Does Columbia Debt Recovery respond to complaints?
Yes. Columbia Debt Recovery answered 99.9% of its complaints on time (within 15 days) and closed 12% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 66/100 (grade B).
What do people complain about most with Columbia Debt Recovery?
The most common problems are attempts to collect debt not owed (3,215), false statements or representation (1,512), took or threatened to take negative or legal action (786).
Is Columbia Debt Recovery legit?
Columbia Debt Recovery is a real company with a public complaint record: consumers have complained about it 8,632 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Columbia Debt Recovery legit? for the signals, red flags and how to protect yourself.
Are complaints about Columbia Debt Recovery going up or down?
Roughly level. There were 2,728 complaints in the last 12 months against 2,837 in the 12 before (-4%). See every month.
How do I file a complaint against Columbia Debt Recovery?
Complain to Columbia Debt Recovery in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Columbia Debt Recovery complaints come from?
Most come from Texas (2,022), California (1,028), Florida (1,003). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Columbia Debt Recovery
No comments yet. Start the conversation - questions are welcome too.