Prepaid & gift cards
Commerce Bank prepaid & gift cards complaints
Consumers have filed 11 complaints about Commerce Bank's prepaid & gift cards, 5 in the last 12 months. Commerce Bank answered 100% on time and closed 0% with relief. See the whole Commerce Bank record.
Commerce Bank against other prepaid card companies
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Block (Cash App) | 890 | 99% | 0% |
| 2 | Comerica | 723 | 100% | 71% |
| 3 | InComm Payments | 643 | 91.8% | 0% |
| 4 | American Express | 573 | 99.3% | 39% |
| 5 | Netspend | 409 | 99.5% | 0% |
| 6 | Conduent | 333 | 19.5% | 0% |
| 7 | Fifth Third Bank | 321 | 100% | 43% |
| 8 | Fiserv Finxact Core | 285 | 100% | 0% |
| 9 | Blackhawk Network | 263 | 98.1% | 0% |
| 10 | U.S. Bank | 251 | 100% | 12% |
| 11 | PayPal | 222 | 100% | 44% |
| 12 | Chime | 212 | 100% | 8% |
| 13 | Commerce Bank | 5 | 100% | 0% |
Latest Commerce Bank prepaid & gift cards complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 16, 2026 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | In progress |
| May 4, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting a working replacement card | Explained |
| Apr 23, 2026 | Prepaid & gift cards | Trouble using the cardTrouble getting information about the card | Explained |
| Feb 11, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | Explained |
| Jan 26, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Aug 15, 2025 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Jul 18, 2024 | Prepaid & gift cards | Trouble using the cardTrouble getting information about the card | Explained |
| Jan 12, 2024 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Money back |
| Jan 11, 2024 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Money back |
| Jun 29, 2023 | Prepaid & gift cards | Trouble using the cardTrouble getting information about the card | Explained |
| Feb 5, 2019 | Prepaid & gift cards | Unexpected or other fees | Explained |
Your rights with prepaid card companies
Registered prepaid accounts get most Regulation E protections: report unauthorized transactions and errors quickly and the provider must investigate. Payroll and government benefit cards must tell you how to get your money without fees.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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