Auto loans & leases
Credit Concepts auto loans & leases complaints
Consumers have filed 27 complaints about Credit Concepts's auto loans & leases, 3 in the last 12 months. Credit Concepts answered 100% on time and closed 33% with relief. See the whole Credit Concepts record.
Credit Concepts against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | Credit Concepts | 3 | 100% | 33% |
Latest Credit Concepts auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 30, 2026 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Nov 27, 2025 | Auto loans & leases | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Fixed |
| Nov 22, 2025 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 10, 2025 | Auto loans & leases | Getting a loan or leaseProblem with signing the paperwork | Explained |
| Aug 8, 2025 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jun 20, 2025 | Auto loans & leases | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Dec 14, 2024 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Dec 11, 2024 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 20, 2024 | Auto loans & leases | RepossessionDeficiency balance after repossession | Explained |
| Aug 17, 2024 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Jun 4, 2024 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| May 20, 2024 | Auto loans & leases | RepossessionDeficiency balance after repossession | Explained |
| Dec 9, 2023 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Dec 5, 2023 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| Oct 23, 2023 | Auto loans & leases | RepossessionCompany communicating payment assistance or payment extension options | Explained |
| Oct 4, 2023 | Auto loans & leases | RepossessionCompany communicating payment assistance or payment extension options | Explained |
| Apr 27, 2023 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Jan 16, 2023 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Dec 16, 2022 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 6, 2020 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Money back |
| Oct 27, 2019 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Nov 29, 2018 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Aug 10, 2018 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Oct 5, 2017 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| Jan 7, 2016 | Auto loans & leases | Taking out the loan or lease | Explained |
| Jun 18, 2015 | Auto loans & leases | Problems when you are unable to pay | Explained |
| Mar 21, 2015 | Auto loans & leases | Problems when you are unable to pay | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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