Mortgage company · complaint record
Direct Lenders complaints
Filed under DIRECT LENDERS LLC
Consumers have filed 7 complaints about Direct Lenders since 2013, none in the last 12 months. It answered 57.1% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 7
- Last 12 months
- 0
- Answered on time
- 57.1%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since January 2013
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Dec 16, 2024
Direct Lenders complaints by month
The busiest month was January 2013 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Direct Lenders answered all time
- Closed with explanation685.7%
- Untimely response114.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Direct Lenders complaints are about
Top Direct Lenders problems
Where Direct Lenders complaints come from
Most complaints: Georgia (4), Ohio (1), Texas (1), Florida (1).
Direct Lenders compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Direct LendersMortgages | - | 0 | - |
Compare side by side: Direct Lenders vs Midwest Loan Services · Direct Lenders vs Truhome Solutions · Direct Lenders vs NEXA Mortgage · Direct Lenders vs Hilltop
What people say about Direct Lenders
All experiencesNo experiences with Direct Lenders yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Direct Lenders complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 16, 2024 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Apr 27, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Apr 23, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Oct 31, 2016 | Mortgages | Application, originator, mortgage broker | Explained |
| Jan 13, 2014 | Mortgages | Application, originator, mortgage broker | Explained |
| Feb 20, 2013 | Mortgages | Credit decision / Underwriting | Explained |
| Jan 1, 2013 | Mortgages | Credit decision / Underwriting | Explained |
Questions about Direct Lenders
How many complaints does Direct Lenders have?
Direct Lenders has 7 complaints on record since January 2013, including 0 in the last 12 months and 0 in the last 30 days.
Does Direct Lenders respond to complaints?
Yes. Direct Lenders answered 57.1% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Direct Lenders?
The most common problems are applying for a mortgage or refinancing an existing mortgage (2), application, originator, mortgage broker (2), credit decision / Underwriting (2).
Is Direct Lenders legit?
Direct Lenders is a real company with a public complaint record: consumers have complained about it 7 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Direct Lenders legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Direct Lenders?
Complain to Direct Lenders in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Direct Lenders complaints come from?
Most come from Georgia (4), Ohio (1), Texas (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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