Mortgages
Direct Mortgage Loans mortgages complaints
Consumers have filed 10 complaints about Direct Mortgage Loans's mortgages, 1 in the last 12 months. Direct Mortgage Loans answered 100% on time and closed 0% with relief. See the whole Direct Mortgage Loans record.
Direct Mortgage Loans against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Direct Mortgage Loans | 1 | 100% | 0% |
Latest Direct Mortgage Loans mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 3, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Jan 18, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Mar 11, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Oct 3, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Jul 26, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jan 24, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Apr 29, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Aug 13, 2020 | Mortgages | Closing on a mortgage | Explained |
| Jul 11, 2013 | Mortgages | Application, originator, mortgage broker | Explained |
| Feb 11, 2013 | Mortgages | Loan servicing, payments, escrow account | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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