Mortgage company · complaint record
Direct Mortgage Loans complaints
Filed under Direct Mortgage Loans, LLC
Consumers have filed 12 complaints about Direct Mortgage Loans since 2013, 1 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 12
- Last 12 months
- 1
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #365 of 595
Since February 2013
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 3, 2026
Most complained-about mortgage lenders & servicers
Direct Mortgage Loans complaints by month
The busiest month was February 2013 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Direct Mortgage Loans answered all time
- Closed with explanation12100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Direct Mortgage Loans complaints are about
Top Direct Mortgage Loans problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Application denials 2
- Changes in loan terms during the application process 1
Where Direct Mortgage Loans complaints come from
Most complaints: Maryland (4), Illinois (2), Indiana (2), North Carolina (1), Texas (1).
Direct Mortgage Loans compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Direct Mortgage LoansMortgages | - | 1 | - |
Compare side by side: Direct Mortgage Loans vs Midwest Loan Services · Direct Mortgage Loans vs Truhome Solutions · Direct Mortgage Loans vs NEXA Mortgage · Direct Mortgage Loans vs Hilltop
What people say about Direct Mortgage Loans
All experiencesNo experiences with Direct Mortgage Loans yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Direct Mortgage Loans complaints
Full logQuestions about Direct Mortgage Loans
How many complaints does Direct Mortgage Loans have?
Direct Mortgage Loans has 12 complaints on record since February 2013, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Direct Mortgage Loans respond to complaints?
Yes. Direct Mortgage Loans answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Direct Mortgage Loans?
The most common problems are applying for a mortgage or refinancing an existing mortgage (6), closing on a mortgage (2), improper use of your report (2).
Is Direct Mortgage Loans legit?
Direct Mortgage Loans is a real company with a public complaint record: consumers have complained about it 12 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Direct Mortgage Loans legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Direct Mortgage Loans?
Complain to Direct Mortgage Loans in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Direct Mortgage Loans complaints come from?
Most come from Maryland (4), Illinois (2), Indiana (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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