Loan servicer · complaint record
EdAid complaints
Filed under EdAid Limited
Consumers have filed 7 complaints about EdAid since 2020, none in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is struggling to repay your loan.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 7
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since June 2020
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Aug 16, 2025
EdAid complaints by month
The busiest month was June 2020 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How EdAid answered all time
- Closed with explanation7100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What EdAid complaints are about
Top EdAid problems
Inside "Struggling to repay your loan"
- Problem lowering your monthly payments 2
- Can't get other flexible options for repaying your loan 1
Where EdAid complaints come from
Most complaints: California (1), Illinois (1), Minnesota (1), Missouri (1), New Mexico (1).
EdAid compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | EdAidStudent loans | - | 0 | - |
Compare side by side: EdAid vs Earnest · EdAid vs College Ave Student Loan Servicing · EdAid vs Meritize Financial · EdAid vs LendKey Technologies
What people say about EdAid
All experiencesNo experiences with EdAid yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest EdAid complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 16, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Aug 1, 2025 | Student loans | Issue where my lender is my schoolIssues with fees connected to the loan | Explained |
| Jun 19, 2024 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Apr 17, 2024 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Jul 17, 2023 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Jun 26, 2020 | Student loans | Getting a loanDenied loan | Explained |
| Jun 20, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
Questions about EdAid
How many complaints does EdAid have?
EdAid has 7 complaints on record since June 2020, including 0 in the last 12 months and 0 in the last 30 days.
Does EdAid respond to complaints?
Yes. EdAid answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with EdAid?
The most common problems are struggling to repay your loan (3), getting a loan (1), issue where my lender is my school (1).
Is EdAid legit?
EdAid is a real company with a public complaint record: consumers have complained about it 7 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is EdAid legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against EdAid?
Complain to EdAid in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most EdAid complaints come from?
Most come from California (1), Illinois (1), Minnesota (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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