Mortgage company · complaint record
Fidelity Direct Mortgage complaints
Filed under Fidelity Direct Mortgage, LLC
Consumers have filed 10 complaints about Fidelity Direct Mortgage since 2016, none in the last 12 months. It answered 90% on time and closed 0% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 10
- Last 12 months
- 0
- Answered on time
- 90%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since June 2016
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: May 11, 2025
Fidelity Direct Mortgage complaints by month
The busiest month was March 2021 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Fidelity Direct Mortgage answered all time
- Closed with explanation10100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Fidelity Direct Mortgage complaints are about
Top Fidelity Direct Mortgage problems
Inside "Closing on a mortgage"
- Closing disclosure or other related disclosures 1
Fidelity Direct Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Fidelity Direct MortgageMortgages | - | 0 | - |
Compare side by side: Fidelity Direct Mortgage vs Midwest Loan Services · Fidelity Direct Mortgage vs Truhome Solutions · Fidelity Direct Mortgage vs NEXA Mortgage · Fidelity Direct Mortgage vs Hilltop
What people say about Fidelity Direct Mortgage
All experiencesNo experiences with Fidelity Direct Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Fidelity Direct Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 11, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Sep 24, 2024 | Payday & personal loans | Confusing or missing disclosures | Explained |
| Nov 30, 2023 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Feb 6, 2023 | Mortgages | Trouble during payment process | Explained |
| Mar 17, 2021 | Mortgages | Closing on a mortgage | Explained |
| Mar 11, 2021 | Mortgages | Closing on a mortgage | Explained |
| Jan 22, 2019 | Mortgages | Trouble during payment process | Explained |
| Jun 4, 2018 | Mortgages | Closing on a mortgage | Explained |
| Jun 21, 2017 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jun 14, 2016 | Mortgages | Settlement process and costs | Explained |
Questions about Fidelity Direct Mortgage
How many complaints does Fidelity Direct Mortgage have?
Fidelity Direct Mortgage has 10 complaints on record since June 2016, including 0 in the last 12 months and 0 in the last 30 days.
Does Fidelity Direct Mortgage respond to complaints?
Yes. Fidelity Direct Mortgage answered 90% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Fidelity Direct Mortgage?
The most common problems are closing on a mortgage (4), trouble during payment process (2), confusing or missing disclosures (1).
Is Fidelity Direct Mortgage legit?
Fidelity Direct Mortgage is a real company with a public complaint record: consumers have complained about it 10 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Fidelity Direct Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Fidelity Direct Mortgage?
Complain to Fidelity Direct Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Fidelity Direct Mortgage complaints come from?
Most come from Maryland (6), Florida (3), Virginia (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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