Mortgage company · complaint record
First Financial Services complaints
Filed under FIRST FINANCIAL SERVICES, INC.
Consumers have filed 32 complaints about First Financial Services since 2011, none in the last 12 months. It answered 53.1% on time and closed 29% with relief for the customer. The most common problem is application, originator, mortgage broker.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 32
- Last 12 months
- 0
- Answered on time
- 53.1%
- Closed with relief
- 29%
- Last 30 days
- 0
- Rank
- -
Since December 2011
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Mar 5, 2020
First Financial Services complaints by month
The busiest month was February 2013 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How First Financial Services answered all time
- Closed with monetary relief515.6%
- Closed with explanation1237.5%
- Untimely response1546.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What First Financial Services complaints are about
Top First Financial Services problems
Where First Financial Services complaints come from
Most complaints: California (7), Texas (3), Colorado (2), Georgia (2), Minnesota (2).
First Financial Services compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | First Financial ServicesMortgages | - | 0 | - |
Compare side by side: First Financial Services vs Midwest Loan Services · First Financial Services vs Truhome Solutions · First Financial Services vs NEXA Mortgage · First Financial Services vs Hilltop
What people say about First Financial Services
All experiencesNo experiences with First Financial Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest First Financial Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 5, 2020 | Debt collection | Communication tacticsFrequent or repeated calls | No timely reply |
| Aug 15, 2019 | Debt collection | Attempts to collect debt not owedDebt is not yours | No timely reply |
| Jul 29, 2019 | Payday & personal loans | Struggling to pay your loan | No timely reply |
| Mar 11, 2019 | Debt collection | Attempts to collect debt not owedDebt was paid | No timely reply |
| Nov 30, 2018 | Payday & personal loans | Struggling to pay your loan | No timely reply |
| Sep 19, 2018 | Payday & personal loans | Getting a line of credit | No timely reply |
| Jul 10, 2018 | Debt collection | Attempts to collect debt not owedDebt is not yours | No timely reply |
| Jun 16, 2018 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | No timely reply |
| Apr 18, 2018 | Debt collection | Took or threatened to take negative or legal actionThreatened to arrest you or take you to jail if you do not pay | No timely reply |
| Jul 7, 2017 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | No timely reply |
| May 19, 2017 | Debt collection | Attempts to collect debt not owedDebt was paid | No timely reply |
| Sep 9, 2016 | Mortgages | Loan servicing, payments, escrow account | No timely reply |
Questions about First Financial Services
How many complaints does First Financial Services have?
First Financial Services has 32 complaints on record since December 2011, including 0 in the last 12 months and 0 in the last 30 days.
Does First Financial Services respond to complaints?
Yes. First Financial Services answered 53.1% of its complaints on time (within 15 days) and closed 29% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with First Financial Services?
The most common problems are application, originator, mortgage broker (8), settlement process and costs (6), attempts to collect debt not owed (4).
Is First Financial Services legit?
First Financial Services is a real company with a public complaint record: consumers have complained about it 32 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is First Financial Services legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against First Financial Services?
Complain to First Financial Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most First Financial Services complaints come from?
Most come from California (7), Texas (3), Colorado (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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