Complaint log
Firstbank complaint log
The newest complaints about Firstbank, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 16, 2023 | Crypto | Fraud or scam | Explained |
| Jan 7, 2023 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Money back |
| Jan 4, 2023 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Dec 21, 2022 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Dec 9, 2022 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Dec 8, 2022 | Bank accounts | Managing an accountCashing a check | Explained |
| Dec 7, 2022 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Explained |
| Dec 5, 2022 | Bank accounts | Managing an accountProblem using a debit or ATM card | Money back |
| Nov 19, 2022 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| Oct 29, 2022 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 18, 2022 | Credit reporting | Credit monitoring or identity theft protection servicesDidn't receive services that were advertised | Explained |
| Oct 18, 2022 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 17, 2022 | Money transfers & apps | Other transaction problem | Explained |
| Oct 16, 2022 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Sep 1, 2022 | Money transfers & apps | Fraud or scam | Explained |
| Aug 22, 2022 | Bank accounts | Problem with a lender or other company charging your accountCan't stop withdrawals from your account | Explained |
| Aug 18, 2022 | Money transfers & apps | Fraud or scam | Money back |
| Aug 15, 2022 | Crypto | Fraud or scam | Explained |
| Aug 8, 2022 | Mortgages | Trouble during payment process | Fixed |
| Jul 17, 2022 | Bank accounts | Problem with a lender or other company charging your accountCan't stop withdrawals from your account | Explained |
| Jul 15, 2022 | Bank accounts | Managing an accountProblem using a debit or ATM card | Money back |
| May 26, 2022 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| May 13, 2022 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Apr 30, 2022 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Apr 23, 2022 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Apr 5, 2022 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Mar 29, 2022 | Money transfers & apps | Fraud or scam | Explained |
| Mar 1, 2022 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Dec 23, 2021 | Bank accounts | Managing an accountDeposits and withdrawals | Money back |
| Dec 9, 2021 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Nov 26, 2021 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Nov 19, 2021 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Oct 26, 2021 | Bank accounts | Closing an accountFunds not received from closed account | Money back |
| Oct 5, 2021 | Bank accounts | Managing an accountDeposits and withdrawals | Money back |
| Sep 30, 2021 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Sep 4, 2021 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Fixed |
| Aug 27, 2021 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Aug 20, 2021 | Bank accounts | Opening an accountConfusing or missing disclosures | Fixed |
| Aug 6, 2021 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Jul 23, 2021 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemWas not notified of investigation status or results | Explained |
| Jun 21, 2021 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Money back |
| May 3, 2021 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Apr 12, 2021 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Apr 6, 2021 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Apr 2, 2021 | Bank accounts | Incorrect information on your reportAccount status incorrect | Explained |
| Mar 23, 2021 | Credit cards | Getting a credit cardApplication denied | Explained |
| Dec 23, 2020 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 14, 2020 | Bank accounts | Closing an accountCompany closed your account | Money back |
| Aug 13, 2020 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Money back |
| Jul 3, 2020 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works