Complaint log
Firstbank complaint log
The newest complaints about Firstbank, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 9, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jun 9, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jun 4, 2020 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| May 27, 2020 | Credit cards | Other features, terms, or problemsOther problem | Money back |
| May 25, 2020 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Money back |
| May 12, 2020 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Mar 31, 2020 | Money transfers & apps | Fraud or scam | Explained |
| Feb 25, 2020 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Feb 21, 2020 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jan 13, 2020 | Bank accounts | Managing an accountBanking errors | Explained |
| Dec 7, 2019 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Nov 13, 2019 | Bank accounts | Managing an accountBanking errors | Money back |
| Oct 23, 2019 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 4, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 3, 2019 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jul 25, 2019 | Credit cards | Closing your accountCompany closed your account | Explained |
| Jul 1, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| May 17, 2019 | Bank accounts | Problem with a credit reporting company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Apr 21, 2019 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Feb 20, 2019 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Feb 2, 2019 | Money transfers & apps | Fraud or scam | Explained |
| Jan 10, 2019 | Mortgages | Trouble during payment process | Explained |
| Dec 14, 2018 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Money back |
| Nov 26, 2018 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Money back |
| Oct 7, 2018 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| Oct 2, 2018 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Sep 26, 2018 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Money back |
| Sep 11, 2018 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Aug 17, 2018 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Money back |
| Jul 19, 2018 | Credit cards | Fees or interestUnexpected increase in interest rate | Explained |
| Jul 18, 2018 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Explained |
| Jul 6, 2018 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jun 26, 2018 | Bank accounts | Managing an accountFee problem | Explained |
| Jun 24, 2018 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jun 19, 2018 | Mortgages | Closing on a mortgage | Explained |
| May 24, 2018 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| May 15, 2018 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| May 3, 2018 | Bank accounts | Opening an accountConfusing or missing disclosures | Explained |
| May 1, 2018 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Money back |
| Apr 10, 2018 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Money back |
| Apr 7, 2018 | Credit cards | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Apr 5, 2018 | Bank accounts | Closing an accountCompany closed your account | Money back |
| Apr 5, 2018 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Money back |
| Mar 29, 2018 | Mortgages | Trouble during payment process | Explained |
| Mar 24, 2018 | Credit cards | Problem when making paymentsYou never received your bill or did not know a payment was due | Explained |
| Mar 22, 2018 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Feb 23, 2018 | Bank accounts | Managing an accountFee problem | Money back |
| Feb 16, 2018 | Mortgages | Trouble during payment process | Explained |
| Feb 6, 2018 | Payday & personal loans | Problem with additional add-on products or services | Explained |
| Feb 5, 2018 | Credit cards | Fees or interestProblem with fees | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works