Complaint log
Firstbank complaint log
The newest complaints about Firstbank, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 18, 2024 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Fixed |
| Nov 15, 2024 | Bank accounts | Managing an accountBanking errors | Explained |
| Oct 24, 2024 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Money back |
| Oct 14, 2024 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Sep 18, 2024 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 27, 2024 | Credit reporting | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Fixed |
| Aug 16, 2024 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Money back |
| Jul 29, 2024 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Explained |
| Jul 19, 2024 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Money back |
| Jul 6, 2024 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jun 28, 2024 | Bank accounts | Managing an accountProblem accessing account | Fixed |
| Jun 23, 2024 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Jun 19, 2024 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| May 31, 2024 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Money back |
| May 22, 2024 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| May 8, 2024 | Bank accounts | Managing an accountCashing a check | Explained |
| May 2, 2024 | Credit cards | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Money back |
| Apr 25, 2024 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Apr 22, 2024 | Money transfers & apps | Fraud or scam | Explained |
| Apr 9, 2024 | Debt relief & credit repair | Confusing or missing disclosures | Explained |
| Mar 27, 2024 | Money transfers & apps | Other transaction problem | Explained |
| Mar 27, 2024 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Mar 18, 2024 | Bank accounts | Managing an accountBanking errors | Money back |
| Mar 13, 2024 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Mar 13, 2024 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Mar 5, 2024 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Jan 31, 2024 | Money transfers & apps | Other transaction problem | Explained |
| Jan 29, 2024 | Money transfers & apps | Fraud or scam | Explained |
| Jan 26, 2024 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Dec 27, 2023 | Bank accounts | Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount | Explained |
| Nov 28, 2023 | Bank accounts | Managing an accountBanking errors | Explained |
| Nov 25, 2023 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Oct 19, 2023 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Sep 25, 2023 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Fixed |
| Sep 20, 2023 | Bank accounts | Opening an accountUnable to open an account | Fixed |
| Aug 25, 2023 | Bank accounts | Incorrect information on your reportAccount status incorrect | Fixed |
| Aug 16, 2023 | Bank accounts | Managing an accountProblem using a debit or ATM card | Money back |
| Aug 3, 2023 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Aug 2, 2023 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Aug 1, 2023 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jul 10, 2023 | Bank accounts | Closing an accountCompany closed your account | Money back |
| Jul 1, 2023 | Bank accounts | Managing an accountBanking errors | Money back |
| Jun 18, 2023 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Money back |
| Jun 14, 2023 | Payday & personal loans | Charged fees or interest you didn't expect | Money back |
| Jun 13, 2023 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Jun 9, 2023 | Bank accounts | Opening an accountUnable to open an account | Explained |
| May 8, 2023 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Mar 27, 2023 | Bank accounts | Managing an accountCashing a check | Explained |
| Mar 11, 2023 | Money transfers & apps | Unauthorized transactions or other transaction problem | Explained |
| Jan 19, 2023 | Bank accounts | Managing an accountProblem accessing account | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works