Complaint log

Firstbank complaint log

The newest complaints about Firstbank, as they are published, with the company's answer. Open any one for the full record and to discuss it.

Received	About	Issue	State	Answer	On time
Dec 8, 2017	Bank accounts	Managing an accountBanking errors	CA	Money back	Yes
Nov 27, 2017	Bank accounts	Managing an accountDeposits and withdrawals	CO	Explained	Yes
Nov 25, 2017	Credit cards	Other features, terms, or problemsProblem with customer service	CO	Explained	Yes
Oct 17, 2017	Credit reporting	Incorrect information on your reportInformation belongs to someone else	CO	Explained	Yes
Sep 18, 2017	Bank accounts	Managing an accountDeposits and withdrawals	AZ	Explained	Yes
Aug 21, 2017	Money transfers & apps	Fraud or scam	CO	Explained	Yes
Aug 12, 2017	Bank accounts	Managing an accountFee problem	AZ	Money back	Yes
Aug 2, 2017	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	CO	Explained	Yes
Jul 25, 2017	Mortgages	Closing on a mortgage	CO	Explained	Yes
Jul 16, 2017	Mortgages	Closing on a mortgage	CO	Explained	Yes
Jul 13, 2017	Bank accounts	Managing an accountProblem making or receiving payments	AZ	Explained	Yes
Jul 3, 2017	Bank accounts	Managing an accountFunds not handled or disbursed as instructed	CA	Explained	Yes
May 22, 2017	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	CO	Explained	Yes
Apr 30, 2017	Debt collection	Attempts to collect debt not owedDebt is not yours	AZ	Explained	Yes
Apr 8, 2017	Mortgages	Application, originator, mortgage broker	CO	Fixed	Yes
Mar 16, 2017	Bank accounts	Deposits and withdrawals	OK	Explained	Yes
Mar 7, 2017	Bank accounts	Deposits and withdrawals	AZ	Money back	Yes
Feb 13, 2017	Bank accounts	Using a debit or ATM card	MN	Fixed	Yes
Feb 7, 2017	Bank accounts	Account opening, closing, or management	AZ	Explained	Yes
Jan 25, 2017	Bank accounts	Deposits and withdrawals	OK	Explained	Yes
Jan 20, 2017	Bank accounts	Account opening, closing, or management	CO	Money back	Yes
Dec 29, 2016	Bank accounts	Problems caused by my funds being low	CO	Money back	Yes
Dec 5, 2016	Bank accounts	Account opening, closing, or management	AZ	Explained	Yes
Nov 23, 2016	Bank accounts	Deposits and withdrawals	CA	Explained	Yes
Nov 4, 2016	Bank accounts	Deposits and withdrawals	AZ	Closed	Yes
Aug 23, 2016	Bank accounts	Account opening, closing, or management	CO	Money back	Yes
Aug 2, 2016	Mortgages	Credit decision / Underwriting	-	Money back	Yes
Jul 1, 2016	Mortgages	Application, originator, mortgage broker	CO	Explained	Yes
Jun 30, 2016	Bank accounts	Account opening, closing, or management	CO	Closed	Yes
Jun 21, 2016	Bank accounts	Deposits and withdrawals	AZ	Closed	Yes
Jun 21, 2016	Mortgages	Application, originator, mortgage broker	CO	Closed	Yes
Jun 16, 2016	Bank accounts	Account opening, closing, or management	CO	Money back	Yes
Jun 1, 2016	Bank accounts	Account opening, closing, or management	CO	Explained	Yes
May 27, 2016	Bank accounts	Problems caused by my funds being low	CO	Explained	Yes
May 25, 2016	Bank accounts	Account opening, closing, or management	CO	Explained	Yes
May 19, 2016	Bank accounts	Account opening, closing, or management	CO	Closed	Yes
May 16, 2016	Bank accounts	Account opening, closing, or management	NC	Money back	Yes
May 11, 2016	Bank accounts	Account opening, closing, or management	AZ	Explained	Yes
May 3, 2016	Mortgages	Loan servicing, payments, escrow account	CO	Explained	Yes
Apr 19, 2016	Mortgages	Application, originator, mortgage broker	CO	Closed	Yes
Apr 8, 2016	Bank accounts	Making/receiving payments, sending money	AZ	Closed	Yes
Mar 17, 2016	Bank accounts	Account opening, closing, or management	AZ	Closed	Yes
Mar 1, 2016	Bank accounts	Account opening, closing, or management	AZ	Explained	Yes
Jan 15, 2016	Bank accounts	Account opening, closing, or management	NM	Closed	Yes
Jan 4, 2016	Bank accounts	Problems caused by my funds being low	CO	Money back	Yes
Dec 22, 2015	Bank accounts	Account opening, closing, or management	CO	Explained	Yes
Dec 21, 2015	Bank accounts	Account opening, closing, or management	NM	Closed	Yes
Dec 15, 2015	Bank accounts	Account opening, closing, or management	NM	Explained	Yes
Oct 23, 2015	Mortgages	Loan servicing, payments, escrow account	CO	Money back	Yes
Oct 16, 2015	Bank accounts	Using a debit or ATM card	CO	Money back	Yes

Complaint records are public consumer complaints filed with U.S. regulators, checked 7 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works