Debt collector · complaint record
Focus complaints
Filed under Focus Holding Company
Consumers have filed 531 complaints about Focus since 2013, none in the last 12 months. It answered 85.1% on time and closed 0% with relief for the customer. The most common problem is cont'd attempts collect debt not owed.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 531
- Last 12 months
- 0
- Answered on time
- 85.1%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since July 2013
new vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Oct 27, 2019
Focus complaints by month
The busiest month was June 2015 (33 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Focus answered all time
- Closed with explanation52999.6%
- Closed20.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Focus complaints are about
Top Focus problems
Inside "Cont'd attempts collect debt not owed"
- Debt is not mine 204
- Debt was paid 50
- Debt resulted from identity theft 11
- Debt was discharged in bankruptcy 3
Where Focus complaints come from
Most complaints: California (80), Texas (55), New York (47), Florida (38), Illinois (25).
Focus compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Green SquareDebt collection | 10 | 25 | F |
| 2 | EMoneyUSADebt collection | 53 | 25 | C |
| 3 | Mullooly Jeffrey Rooney & FlynnDebt collection | 56 | 25 | C |
| 4 | Credit World ServicesDebt collection | 47 | 25 | D |
| 5 | Keynote ConsultingDebt collection | 10 | 25 | F |
| 6 | Augusta Collection AgencyDebt collection | 10 | 25 | F |
| 7 | Advance Bureau of CollectionsDebt collection | 19 | 25 | F |
| 8 | FocusDebt collection | - | 0 | - |
Compare side by side: Focus vs Green Square · Focus vs EMoneyUSA · Focus vs Mullooly Jeffrey Rooney & Flynn · Focus vs Credit World Services
What people say about Focus
All experiencesNo experiences with Focus yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Focus complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 27, 2019 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Oct 19, 2019 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Oct 18, 2019 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Aug 9, 2019 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 1, 2019 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Jul 29, 2019 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jun 24, 2019 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Feb 8, 2019 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Jan 1, 2019 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Dec 4, 2018 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Nov 29, 2018 | Debt collection | False statements or representationIndicated you were committing crime by not paying debt | Explained |
| Sep 18, 2018 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
Questions about Focus
How many complaints does Focus have?
Focus has 531 complaints on record since July 2013, including 0 in the last 12 months and 0 in the last 30 days.
Does Focus respond to complaints?
Yes. Focus answered 85.1% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Focus?
The most common problems are cont'd attempts collect debt not owed (268), communication tactics (92), disclosure verification of debt (52).
Is Focus legit?
Focus is a real company with a public complaint record: consumers have complained about it 531 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Focus legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Focus?
Complain to Focus in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Focus complaints come from?
Most come from California (80), Texas (55), New York (47). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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