Auto loans & leases
Ford Credit auto loans & leases complaints
Consumers have filed 1,583 complaints about Ford Credit's auto loans & leases, 253 in the last 12 months (+41%). Ford Credit answered 100% on time and closed 10% with relief. See the whole Ford Credit record.
Ford Credit against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | Ford Credit | 253 | 100% | 10% |
Latest Ford Credit auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 7, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | In progress |
| Nov 7, 2026 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | In progress |
| Nov 5, 2026 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | In progress |
| Nov 2, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | In progress |
| Nov 1, 2026 | Auto loans & leases | Getting a loan or leaseCredit denial | In progress |
| Oct 29, 2026 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | In progress |
| Oct 27, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | In progress |
| Oct 27, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | In progress |
| Oct 25, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | In progress |
| Oct 24, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | In progress |
| Oct 24, 2026 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | In progress |
| Oct 23, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | In progress |
| Oct 21, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | In progress |
| Oct 20, 2026 | Auto loans & leases | Problems at the end of the loan or leaseExcess mileage, damage, or wear fees, or other problem after the lease is finished | In progress |
| Oct 19, 2026 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | In progress |
| Oct 19, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | In progress |
| Oct 19, 2026 | Auto loans & leases | Credit monitoring or identity theft protection servicesBilling dispute for services | In progress |
| Oct 15, 2026 | Auto loans & leases | Problems at the end of the loan or leaseExcess mileage, damage, or wear fees, or other problem after the lease is finished | Explained |
| Oct 13, 2026 | Auto loans & leases | RepossessionLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Oct 10, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Oct 10, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Fixed |
| Oct 9, 2026 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | Explained |
| Oct 8, 2026 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | Explained |
| Oct 7, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Oct 5, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 3, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Oct 1, 2026 | Auto loans & leases | Problems at the end of the loan or leaseExcess mileage, damage, or wear fees, or other problem after the lease is finished | Money back |
| Sep 29, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| Sep 29, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 25, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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