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Complaint log

Freedom Mortgage complaint log

The newest complaints about Freedom Mortgage, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 5, 2026MortgagesIncorrect information on your reportAccount status incorrectFLExplainedYes
Nov 5, 2026Credit reportingProblem with a company's investigation into an existing problemWas not notified of investigation status or resultsTXExplainedYes
Nov 4, 2026MortgagesClosing on a mortgageFees or costs after closingTXExplainedYes
Nov 3, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingINExplainedYes
Nov 2, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportVAExplainedYes
Nov 2, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanVAExplainedYes
Nov 2, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceWAExplainedYes
Nov 2, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceTXExplainedYes
Nov 1, 2026Credit reportingIncorrect information on your reportAccount status incorrectPAExplainedYes
Nov 1, 2026MortgagesTrouble during payment processFees chargedFLExplainedYes
Oct 31, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNHIn progressYes
Oct 31, 2026MortgagesTrouble during payment processPayment processFLExplainedYes
Oct 31, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefNCIn progressYes
Oct 31, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefMNIn progressYes
Oct 30, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processVAExplainedYes
Oct 30, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedYes
Oct 30, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceILIn progressYes
Oct 30, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNVIn progressYes
Oct 30, 2026MortgagesTrouble during payment processPayment processFLExplainedYes
Oct 30, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMAIn progressYes
Oct 30, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNHExplainedYes
Oct 30, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processFLExplainedYes
Oct 30, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureILExplainedYes
Oct 30, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAIn progressYes
Oct 29, 2026MortgagesClosing on a mortgageDelays with the closing processNCExplainedYes
Oct 29, 2026MortgagesTrouble during payment processFees chargedILExplainedYes
Oct 29, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuCAExplainedYes
Oct 29, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefMSIn progressYes
Oct 29, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuTXIn progressYes
Oct 29, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAIn progressYes
Oct 28, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceINExplainedYes
Oct 28, 2026MortgagesTrouble during payment processPayment processPAExplainedYes
Oct 28, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureFLIn progressYes
Oct 28, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuNCExplainedYes
Oct 28, 2026MortgagesIncorrect information on your reportAccount status incorrectTNExplainedYes
Oct 28, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureNJIn progressYes
Oct 28, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureVAExplainedYes
Oct 28, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefILExplainedYes
Oct 28, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceWVIn progressYes
Oct 28, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsMNExplainedYes
Oct 28, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuFLExplainedYes
Oct 28, 2026MortgagesTrouble during payment processPayment processCAExplainedYes
Oct 28, 2026MortgagesTrouble during payment processEscrow, taxes, or insurancePAIn progressYes
Oct 28, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCOIn progressYes
Oct 27, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefLAExplainedYes
Oct 27, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXExplainedYes
Oct 27, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureCTExplainedYes
Oct 27, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceOHIn progressYes
Oct 27, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processMDExplainedYes
Oct 26, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyTXExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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