Mortgage company · complaint record
Gotmortgage.com complaints
Consumers have filed 18 complaints about Gotmortgage.com since 2016, none in the last 12 months. It answered 88.9% on time and closed 28% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 18
- Last 12 months
- 0
- Answered on time
- 88.9%
- Closed with relief
- 28%
- Last 30 days
- 0
- Rank
- -
Since September 2016
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Aug 17, 2025
Gotmortgage.com complaints by month
The busiest month was September 2016 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Gotmortgage.com answered all time
- Closed with monetary relief211.1%
- Closed with non-monetary relief316.7%
- Closed with explanation1372.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Gotmortgage.com complaints are about
Top Gotmortgage.com problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Negative impact of inaccurate appraisal 1
Where Gotmortgage.com complaints come from
Most complaints: California (10), Florida (3), Georgia (1), Illinois (1), Nevada (1).
Gotmortgage.com compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Gotmortgage.comMortgages | - | 0 | - |
Compare side by side: Gotmortgage.com vs Midwest Loan Services · Gotmortgage.com vs Truhome Solutions · Gotmortgage.com vs NEXA Mortgage · Gotmortgage.com vs Hilltop
What people say about Gotmortgage.com
All experiencesNo experiences with Gotmortgage.com yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Gotmortgage.com complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 17, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | Explained |
| Dec 2, 2024 | Payday & personal loans | Was approved for a loan, but didn't receive the money | Fixed |
| Oct 24, 2023 | Mortgages | Trouble during payment processFees charged | Fixed |
| Jul 15, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Nov 16, 2022 | Debt relief & credit repair | Excessive fees | Explained |
| Apr 13, 2022 | Mortgages | Closing on a mortgage | Explained |
| Mar 18, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Dec 27, 2021 | Mortgages | Closing on a mortgage | Explained |
| Oct 13, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Money back |
| Dec 28, 2020 | Mortgages | Trouble during payment process | Money back |
| Sep 15, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Aug 18, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Questions about Gotmortgage.com
How many complaints does Gotmortgage.com have?
Gotmortgage.com has 18 complaints on record since September 2016, including 0 in the last 12 months and 0 in the last 30 days.
Does Gotmortgage.com respond to complaints?
Yes. Gotmortgage.com answered 88.9% of its complaints on time (within 15 days) and closed 28% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Gotmortgage.com?
The most common problems are applying for a mortgage or refinancing an existing mortgage (9), trouble during payment process (3), closing on a mortgage (2).
Is Gotmortgage.com legit?
Gotmortgage.com is a real company with a public complaint record: consumers have complained about it 18 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Gotmortgage.com legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Gotmortgage.com?
Complain to Gotmortgage.com in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Gotmortgage.com complaints come from?
Most come from California (10), Florida (3), Georgia (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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