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Complaint log

Guild complaint log

The newest complaints about Guild, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Jun 25, 2024MortgagesClosing on a mortgageSetting up an escrow account for taxes and insuranceWAExplainedYes
Jun 24, 2024Credit reportingIncorrect information on your reportInformation is missing that should be on the reportSCExplainedYes
Jun 20, 2024MortgagesTrouble during payment processFees chargedORExplainedYes
Jun 18, 2024MortgagesTrouble during payment processPrivate mortgage insurance (PMI)NVExplainedYes
Jun 18, 2024MortgagesTrouble during payment processEscrow, taxes, or insuranceUTExplainedYes
Jun 18, 2024MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureTNExplainedYes
Jun 12, 2024Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeILExplainedYes
Jun 10, 2024MortgagesTrouble during payment processPayment processNVExplainedYes
Jun 7, 2024MortgagesIncorrect information on your reportAccount status incorrectGAExplainedYes
Jun 3, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanAZExplainedYes
May 22, 2024Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTNExplainedYes
May 22, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanALExplainedYes
May 16, 2024MortgagesTrouble during payment processPayment processAZExplainedYes
Apr 19, 2024Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeGAExplainedYes
Apr 19, 2024Credit reportingImproper use of your reportReporting company used your report improperlyCTExplainedYes
Apr 17, 2024MortgagesTrouble during payment processEscrow, taxes, or insuranceWAExplainedYes
Apr 4, 2024MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureSCExplainedYes
Mar 28, 2024MortgagesIncorrect information on your reportAccount status incorrectGAExplainedYes
Mar 22, 2024MortgagesTrouble during payment processEscrow, taxes, or insuranceTXMoney backNo
Mar 21, 2024Credit reportingIncorrect information on your reportAccount status incorrectTXExplainedYes
Mar 11, 2024MortgagesTrouble during payment processPayment processMAExplainedYes
Mar 6, 2024MortgagesProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneGAExplainedYes
Feb 26, 2024MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuMAExplainedYes
Feb 23, 2024Credit reportingIncorrect information on your reportAccount status incorrectTXExplainedYes
Feb 16, 2024MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefTXExplainedYes
Feb 7, 2024Credit reportingIncorrect information on your reportAccount information incorrectILExplainedYes
Feb 1, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNVExplainedYes
Jan 26, 2024MortgagesTrouble during payment processPayment processCAExplainedYes
Jan 17, 2024Credit reportingIncorrect information on your reportInformation belongs to someone elseGAExplainedYes
Jan 12, 2024MortgagesProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTNExplainedYes
Jan 12, 2024MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureNMExplainedYes
Jan 11, 2024MortgagesClosing on a mortgageClosing disclosure or other related disclosuresTXExplainedYes
Dec 26, 2023MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXExplainedYes
Dec 7, 2023Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeNYExplainedYes
Dec 6, 2023Credit reportingIncorrect information on your reportAccount information incorrectCAExplainedYes
Nov 30, 2023MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefTXExplainedYes
Nov 26, 2023MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsORExplainedYes
Nov 22, 2023Credit reportingImproper use of your reportReporting company used your report improperlyTXExplainedYes
Nov 22, 2023Credit reportingImproper use of your reportReporting company used your report improperlyTXExplainedYes
Nov 11, 2023MortgagesApplying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosuresCAExplainedYes
Nov 9, 2023Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportLAExplainedYes
Oct 20, 2023MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanGAExplainedYes
Oct 20, 2023Credit reportingImproper use of your reportReporting company used your report improperlyGAExplainedYes
Oct 19, 2023MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processNCExplainedYes
Oct 18, 2023Debt relief & credit repairDidn't provide services promisedMOExplainedYes
Sep 27, 2023MortgagesTrouble during payment processPayment processCAExplainedYes
Sep 23, 2023MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAExplainedYes
Sep 22, 2023MortgagesProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNVExplainedYes
Sep 20, 2023Credit reportingIncorrect information on your reportAccount status incorrectMTExplainedYes
Sep 14, 2023MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingIDFixedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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