Mortgages
Guild mortgages complaints
Consumers have filed 713 complaints about Guild's mortgages, 179 in the last 12 months (+171%). Guild answered 97.8% on time and closed 3% with relief. See the whole Guild record.
Guild against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Guild | 179 | 97.8% | 3% |
Latest Guild mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 17, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jun 17, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jun 12, 2025 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Jun 10, 2025 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Jun 5, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| May 19, 2025 | Mortgages | Improper use of your reportReporting company used your report improperly | Explained |
| May 8, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| May 6, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| May 6, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| May 5, 2025 | Mortgages | Incorrect information on your reportAccount information incorrect | Explained |
| May 1, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Apr 30, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Apr 24, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Apr 17, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Apr 15, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Apr 12, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Mar 27, 2025 | Mortgages | Trouble during payment processLien release | Explained |
| Mar 24, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Mar 18, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Feb 10, 2025 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Feb 7, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Jan 30, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jan 28, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jan 27, 2025 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Jan 22, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Jan 14, 2025 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Jan 14, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jan 6, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jan 3, 2025 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Dec 22, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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