Mortgages
Guild mortgages complaints
Consumers have filed 713 complaints about Guild's mortgages, 179 in the last 12 months (+171%). Guild answered 97.8% on time and closed 3% with relief. See the whole Guild record.
Guild against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Guild | 179 | 97.8% | 3% |
Latest Guild mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 19, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Money back |
| Dec 12, 2024 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Nov 24, 2024 | Mortgages | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Nov 18, 2024 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Nov 17, 2024 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Nov 11, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 23, 2024 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Oct 14, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 24, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 3, 2024 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Aug 29, 2024 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 23, 2024 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Aug 6, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Money back |
| Aug 5, 2024 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jul 28, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Jul 24, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jul 22, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jul 17, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jul 9, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jul 5, 2024 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Jul 3, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jun 26, 2024 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Jun 25, 2024 | Mortgages | Closing on a mortgageSetting up an escrow account for taxes and insurance | Explained |
| Jun 20, 2024 | Mortgages | Trouble during payment processFees charged | Explained |
| Jun 18, 2024 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Jun 18, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jun 18, 2024 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jun 10, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Jun 7, 2024 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Jun 3, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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