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Complaint log

Highlands Residential Mortgage complaint log

The newest complaints about Highlands Residential Mortgage, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 22, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresTXExplainedYes
Sep 2, 2026Credit reportingIncorrect information on your reportAccount status incorrectCAExplainedYes
Jul 16, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingTXExplainedYes
Jun 22, 2026Debt relief & credit repairDidn't provide services promisedTXExplainedYes
Apr 21, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresTXExplainedYes
Mar 19, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeTXFixedYes
Nov 7, 2025MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingOKExplainedYes
Sep 18, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNVExplainedYes
Sep 17, 2025MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingNCExplainedYes
Aug 15, 2025Debt collectionTook or threatened to take negative or legal actionSeized or attempted to seize your propertyNVExplainedYes
Aug 1, 2025Debt collectionTook or threatened to take negative or legal actionSeized or attempted to seize your propertyNVExplainedYes
Jan 17, 2025MortgagesTrouble during payment processPayment processARExplainedYes
Oct 18, 2023MortgagesTrouble during payment processLoan sold or transferred to another companyTXExplainedYes
Sep 4, 2023MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingCAExplainedYes
Mar 7, 2023MortgagesTrouble during payment processNCExplainedYes
Jan 17, 2023Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeTXExplainedYes
Jul 26, 2022MortgagesTrouble during payment processTXExplainedYes
Jul 24, 2022MortgagesTrouble during payment processTXExplainedYes
Feb 1, 2022MortgagesClosing on a mortgageFLExplainedYes
Jan 10, 2022MortgagesTrouble during payment processTXExplainedYes
Dec 22, 2021MortgagesApplying for a mortgage or refinancing an existing mortgageTXExplainedYes
Dec 20, 2021MortgagesTrouble during payment processTXExplainedYes
Dec 9, 2021MortgagesTrouble during payment processCOExplainedYes
Nov 3, 2021MortgagesTrouble during payment processARExplainedYes
Aug 19, 2021MortgagesStruggling to pay mortgageTXExplainedYes
Jul 25, 2021MortgagesApplying for a mortgage or refinancing an existing mortgageTXExplainedYes
May 27, 2021MortgagesTrouble during payment processWAExplainedYes
May 17, 2021MortgagesTrouble during payment processWAMoney backYes
Mar 25, 2021MortgagesClosing on a mortgageMIMoney backYes
Mar 18, 2021MortgagesApplying for a mortgage or refinancing an existing mortgageUTExplainedYes
Mar 11, 2021MortgagesApplying for a mortgage or refinancing an existing mortgageNJExplainedYes
Dec 28, 2020MortgagesTrouble during payment processHIExplainedYes
Nov 28, 2020MortgagesStruggling to pay mortgageNCExplainedYes
Nov 8, 2020MortgagesClosing on a mortgageTNExplainedYes
Jan 9, 2018MortgagesTrouble during payment processARExplainedYes
Apr 21, 2017MortgagesLoan servicing, payments, escrow accountTNExplainedYes
Jan 7, 2017MortgagesLoan servicing, payments, escrow accountTXExplainedYes
Sep 29, 2016MortgagesSettlement process and costsTNExplainedYes
May 2, 2014MortgagesApplication, originator, mortgage brokerVAMoney backYes
Feb 26, 2014MortgagesApplication, originator, mortgage brokerTXExplainedYes
Nov 17, 2013MortgagesApplication, originator, mortgage brokerCAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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