Mortgage company · complaint record
Highlands Residential Mortgage complaints
Consumers have filed 41 complaints about Highlands Residential Mortgage since 2013, 6 of them in the last 12 months. It answered 100% on time and closed 17% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 41
- Last 12 months
- 6
- Answered on time
- 100%
- Closed with relief
- 17%
- Last 30 days
- 1
- Rank
- #175 of 595
Since November 2013
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 22, 2026
Most complained-about mortgage lenders & servicers
Highlands Residential Mortgage complaints by month
The busiest month was March 2021 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Highlands Residential Mortgage answered all time
- Closed with monetary relief37.3%
- Closed with non-monetary relief12.4%
- Closed with explanation3790.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Highlands Residential Mortgage complaints are about
Top Highlands Residential Mortgage problems
Inside "Trouble during payment process"
- Payment process 1
- Trying to communicate with the company to fix an issue while managing or servicing your loan 1
- Loan sold or transferred to another company 1
Where Highlands Residential Mortgage complaints come from
Most complaints: Texas (16), California (3), North Carolina (3), Nevada (3), Arkansas (3).
Highlands Residential Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Highlands Residential MortgageMortgages | - | 6 | - |
Compare side by side: Highlands Residential Mortgage vs Midwest Loan Services · Highlands Residential Mortgage vs Truhome Solutions · Highlands Residential Mortgage vs NEXA Mortgage · Highlands Residential Mortgage vs Hilltop
What people say about Highlands Residential Mortgage
All experiencesNo experiences with Highlands Residential Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Highlands Residential Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 22, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Sep 2, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 16, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jun 22, 2026 | Debt relief & credit repair | Didn't provide services promised | Explained |
| Apr 21, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Mar 19, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Fixed |
| Nov 7, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Sep 18, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 17, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Aug 15, 2025 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Aug 1, 2025 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Jan 17, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
Questions about Highlands Residential Mortgage
How many complaints does Highlands Residential Mortgage have?
Highlands Residential Mortgage has 41 complaints on record since November 2013, including 6 in the last 12 months and 1 in the last 30 days. That makes it number 1,757 of every company by complaints this year.
Does Highlands Residential Mortgage respond to complaints?
Yes. Highlands Residential Mortgage answered 100% of its complaints on time (within 15 days) and closed 17% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Highlands Residential Mortgage?
The most common problems are closing on a mortgage (8), improper use of your report (2), didn't provide services promised (1).
Is Highlands Residential Mortgage legit?
Highlands Residential Mortgage is a real company with a public complaint record: consumers have complained about it 41 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Highlands Residential Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Highlands Residential Mortgage?
Complain to Highlands Residential Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Highlands Residential Mortgage complaints come from?
Most come from Texas (16), California (3), North Carolina (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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