Mortgage company · complaint record
Homeward complaints
Filed under Homeward, Inc.
Consumers have filed 6 complaints about Homeward since 2021, 2 of them in the last 12 months. It answered 100% on time and closed 50% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 6
- Last 12 months
- 2
- Answered on time
- 100%
- Closed with relief
- 50%
- Last 30 days
- 0
- Rank
- #300 of 595
Since October 2021
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 9, 2026
Most complained-about mortgage lenders & servicers
Homeward complaints by month
The busiest month was September 2026 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Homeward answered all time
- Closed with monetary relief116.7%
- Closed with explanation583.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Homeward complaints are about
Top Homeward problems
Inside "Closing on a mortgage"
- Fees or costs after closing 1
- Closing disclosure or other related disclosures 1
Where Homeward complaints come from
Most complaints: Georgia (3), North Carolina (1), Texas (1), California (1).
Homeward compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | HomewardMortgages | - | 2 | - |
Compare side by side: Homeward vs Midwest Loan Services · Homeward vs Truhome Solutions · Homeward vs NEXA Mortgage · Homeward vs Hilltop
What people say about Homeward
All experiencesNo experiences with Homeward yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Homeward complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 9, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Money back |
| Sep 1, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Nov 26, 2022 | Mortgages | Closing on a mortgage | Explained |
| Oct 6, 2022 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Dec 3, 2021 | Mortgages | Closing on a mortgage | Explained |
| Oct 29, 2021 | Mortgages | Trouble during payment process | Explained |
Questions about Homeward
How many complaints does Homeward have?
Homeward has 6 complaints on record since October 2021, including 2 in the last 12 months and 0 in the last 30 days. That makes it number 2,550 of every company by complaints this year.
Does Homeward respond to complaints?
Yes. Homeward answered 100% of its complaints on time (within 15 days) and closed 50% with relief - money back or a fix; 50% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Homeward?
The most common problems are closing on a mortgage (4), improper use of your report (1), trouble during payment process (1).
Is Homeward legit?
Homeward is a real company with a public complaint record: consumers have complained about it 6 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Homeward legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Homeward?
Complain to Homeward in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Homeward complaints come from?
Most come from Georgia (3), North Carolina (1), Texas (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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