Loan servicer · complaint record
Horizon Debt Group complaints
Filed under Horizon Debt Group, LLC
Consumers have filed 5 complaints about Horizon Debt Group since 2015, none in the last 12 months. It answered 0% on time and closed 25% with relief for the customer. The most common problem is dealing with your lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 5
- Last 12 months
- 0
- Answered on time
- 0%
- Closed with relief
- 25%
- Last 30 days
- 0
- Rank
- -
Since November 2015
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Mar 19, 2018
Horizon Debt Group complaints by month
The busiest month was November 2015 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Horizon Debt Group answered all time
- Closed with non-monetary relief120%
- Closed with explanation360%
- Untimely response120%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Horizon Debt Group complaints are about
Top Horizon Debt Group problems
Inside "Dealing with your lender or servicer"
- Received bad information about your loan 1
- Trouble with how payments are being handled 1
Where Horizon Debt Group complaints come from
Most complaints: District of Columbia (1), Maryland (1), Michigan (1), New York (1), Pennsylvania (1).
Horizon Debt Group compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Horizon Debt GroupStudent loans | - | 0 | - |
Compare side by side: Horizon Debt Group vs Earnest · Horizon Debt Group vs College Ave Student Loan Servicing · Horizon Debt Group vs Meritize Financial · Horizon Debt Group vs LendKey Technologies
What people say about Horizon Debt Group
All experiencesNo experiences with Horizon Debt Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Horizon Debt Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 19, 2018 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Oct 30, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Dec 22, 2016 | Student loans | Can't repay my loanCan't get flexible payment options | Fixed |
| Jun 28, 2016 | Debt relief & credit repair | Fraud or scam | Explained |
| Nov 3, 2015 | Debt relief & credit repair | Fraud or scam | Explained |
Questions about Horizon Debt Group
How many complaints does Horizon Debt Group have?
Horizon Debt Group has 5 complaints on record since November 2015, including 0 in the last 12 months and 0 in the last 30 days.
Does Horizon Debt Group respond to complaints?
Yes. Horizon Debt Group answered 0% of its complaints on time (within 15 days) and closed 25% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Horizon Debt Group?
The most common problems are dealing with your lender or servicer (2), fraud or scam (2), can't repay my loan (1).
Is Horizon Debt Group legit?
Horizon Debt Group is a real company with a public complaint record: consumers have complained about it 5 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Horizon Debt Group legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Horizon Debt Group?
Complain to Horizon Debt Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Horizon Debt Group complaints come from?
Most come from District of Columbia (1), Maryland (1), Michigan (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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